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Fraud and Payments Analyst (French-speaking)
Our client is an IT Development Company specialized in developing online casino games in Limassol and they are looking for a fluent Frensh-speaking Fraud and Payments Analyst with minimum of 1 year experience in a similar position in the I-gaming / ecommerce /forex / payments industry.
Responsibilities:
- Monitoring transactions, deposit patterns and registrations
- Performing various anti-fraud checks
- Preventing chargebacks, fraud, and bonus abuse
- Assisting in improving the department’s processes and reports
- Checking and processing withdrawals in a timely manner
- Contributing to the development of a knowledge base
- Communicating efficiently with other departments and payment providers
- Supporting other teams in payment-related issues
- Monitoring and reporting on customers’ activity
- Performing daily analysis of reports and CDD/EDD whenever needed
- Verifying escalated documents related to payment transactions
- Monitoring systems’ performance and reporting on issues
- Ad hoc tasks as required by the managers
Requirements:
- Minimum of 1 year experience in a similar position.
- Knowledge of transactions and risk monitoring procedures
- Knowledge of AML, CDD/EDD and fraud prevention fundamentals
- Knowledge of governing laws, regulations, and common practises in the payments field
- Ability to display a high degree of confidentiality and discretion
- Knowledge of task/project management tools
- Excellent communication skills in French and English (speaking & writing)
- Experience in I-gaming / ecommerce or payments industry is a preferred.
- Priority will be given to the candidates with hands-on experience in card acquiring or payments processing and monitoring in a credit/payments/electronic money institution
- Ability to work autonomously, with minimum supervision, strictly following the department’s procedures
- Attention to details and investigative approach
- Numerical literacy and analytical skills
- Ability to prioritise tasks according to importance and workload
- Adaptable to new tasks and processes in accordance with job demands
- Excellent team player, willing to learn
- Well organised hence flexible
- Ability to work on rotating shifts, including weekends and Public Holidays (no night shifts)
- EU-citizenship
Working hours:
- The working hours are 09.00 – 18.00 (able to work on weekends and public holidays on rotation, approximately 2-3 weekend days per month).
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Fraud and Payments Analyst (French-speaking) with reference number 3113.
Or you can apply directly through your candidate login by hitting the APPLY button.
Brand Ambassador Agent
Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a Brand Ambassador to join their team based in Limassol.
As a Brand Ambassador, you will interact with customers and assist them and be in charge of making sure that the customers in your market are having a top-notch experience by:
- Caring for new customers and make sure they are having a great experience
- Creating individualized campaigns and communicate them to the customers by phone, emails and sms.
- Providing help to customers experiencing problems in the payment process
- Going the extra mile to engage customers
Responsibilities:
- Effectively communicating with customers in their designated language.
- No similar experience is needed, an extensive training package is provided by the company. A great attitude is what we are looking for.
- Excellent writing and communication skills
- Ability to multitask and self-manage your workload
- Ability to work shifts
- Ability to work independently as well as being a team player
- Positive attitude
- Result oriented
- Computer literate (Excel, Word, Email etc)
Requirements:
- Native English level
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
Benefits:
- Excellent work environment
- Attractive salary package
- Monthly and Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
Working hours:
- Monday through Saturday. Sundays are always off, and agents work only one Saturday every three weeks.
Shifts:
- Monday to Friday earliest shift starts 10:00am latest shift finishes 03:00am in rotation. For example 1 week working from 10:00am to 19:00pm then weekend off next week 13:00pm to 22:00pm weekend off and then working 18:00pm to 03:00am then weekend off.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Brand Ambassador Agent with reference number 2701.
Or you can apply directly through your candidate login by hitting the APPLY button.