Our client a Limassol based Service Provider to the Financial industry is looking to recruit an experienced creative C2B Solutions officer with a strong background in FX brokerage and banking/payment solutions.

The ideal candidate will have previously worked for a Forex broker, financial institution, PSP or banking solutions provider, managing C2B payment solutions and banking relationships supporting client deposits, withdrawals and payment flows.

This is a hands-on role for someone who understands the operational, commercial and technical side of C2B banking and payment solutions and knows how to work with banks, PSPs and payment providers.

Key Responsibilities:

• Manage and develop C2B banking and payment solutions for the brokerage.
• Manage relationships with banks, PSPs, payment processors and financial institutions.
• Source and evaluate new banking and payment solutions for client deposits and withdrawals.
• Negotiate commercial terms, fees, limits and payment conditions with providers.
• Monitor payment performance, approval rates, transaction volumes and costs.
• Ensure smooth and efficient processing of client deposits and withdrawals.
• Coordinate onboarding of new banking/payment providers.
• Work closely with Compliance, Finance, Operations, Risk, IT and Sales teams.
• Identify payment issues and coordinate their resolution with providers.
• Monitor banking/payment risks and ensure solutions operate within company and regulatory requirements.
• Maintain strong relationships with banking and payment partners.
• Continuously research new C2B solutions, alternative payment methods and banking opportunities across different markets.
• Prepare reports and recommendations for senior management regarding banking and payment performance.

Requirements:

• Minimum 2–3 years of experience in C2B banking/payment solutions.
• Previous experience working for an FX/Forex broker is highly preferred and ideally required.
• Strong understanding of brokerage deposits, withdrawals and client payment flows.
• Proven experience managing banks, PSPs, payment processors and financial institutions.
• Strong negotiation and relationship-management skills.
• Good understanding of payment processing, transaction flows, fees, limits and settlement.
• Ability to identify suitable banking/payment solutions for different client markets.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple banking/payment relationships simultaneously.
• High level of confidentiality and professionalism.

Advantageous:

• Existing network of banks, PSPs and payment providers.
• Experience with multiple international markets.
• Experience with high-volume FX or CFD brokers.
• Knowledge of alternative payment methods and local payment solutions.
• Experience working with regulated financial businesses.

What We Offer:

• Competitive salary package of 5,000 Basic salary .
• Bonuses on business generated .
• Professional and international working environment.
• Opportunity to work directly with senior management and international banking/payment partners.
• Career growth within a growing financial services organization.

This is not a generic payments role, We are specifically looking for someone who understands the FX brokerage environment and has hands-on experience managing C2B banking/payment solutions for a broker.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of C2B Solutions Officer with reference number 4436.
Or you can apply directly through your candidate login by hitting the APPLY button.

Our client is a fast-growing fintech and payment solutions company providing innovative financial services and digital payment solutions to clients globally and are currently looking to recruit a Transaction Operations & Customer Support Specialist to join their team in Limassol.

Duties & Responsibilities:

• Process and monitor incoming and outgoing payment transactions across multiple banking partners and payment rails.
• Investigate, resolve, and follow up on payment exceptions, failed transactions, recalls, returns, and rejected payments.
• Respond promptly and professionally to customer inquiries via email, chat, and support ticketing systems.
• Assist customers with account-related queries, payment status updates, and transaction investigations.
• Liaise with banking partners and payment providers to resolve transaction-related issues.
• Perform daily operational checks to ensure payment processing runs smoothly.
• Monitor payment queues and ensure transactions are processed within agreed service levels (SLAs).
• Review customer documentation and assist with KYC/KYB verification where required.
• Escalate suspicious activities or unusual transactions to the Compliance team in accordance with AML policies.
• Assist with transaction reconciliations and investigate discrepancies between internal systems and banking partners.
• Maintain accurate records of customer interactions and operational activities.
• Coordinate with Compliance, Finance, and Technology teams to resolve operational issues efficiently.
• Prepare reports relating to transaction volumes, operational incidents, recalls, and customer support metrics.
• Identify opportunities to improve operational processes and customer experience.
• Assist with testing and implementation of new payment products, banking integrations, and operational procedures.
• Ensure compliance with internal policies, regulatory requirements, and data protection standards.
• Support customers during the onboarding process and provide guidance on platform functionality.
• Handle customer complaints professionally, ensuring timely investigation and resolution.
• Contribute to maintaining high customer satisfaction and operational excellence.
• Perform other operational and administrative duties as assigned by management.

Key Skills:

• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of payment operations, banking, or fintech is an advantage.
• Familiarity with KYC/AML procedures and payment investigations is desirable.
• Proficiency in Microsoft Excel and general office applications.
• Team-oriented with a proactive and solution-focused mindset.

What We Offer:

• Competitive salary up to 2000 Euros NET monthly .
• Full training and ongoing professional development.
• Work with an international and fast-growing fintech company.
• Opportunities for career progression as the company continues to expand.

Working Hours (onsite):

• Monday to Friday 9:00am to 6:00pm (1 hour lunch break)

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Transaction Operations & Customer Support Specialist with reference number 4432.
Or you can apply directly through your candidate login by hitting the APPLY button.