Jobs in the Online Gaming Sector
VIP Account Manager
Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a VIP Account Manager to join their team based in Limassol.
As a VIP Account Manager, your role will be to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, and actively seek new sales opportunities while developing strong relationships with customers.
Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Promoting a “Safer Gaming” philosophy.
- Staying up-to-date on rules, processes, and licencing needs.
- Go above and beyond when engaging customers
Requirements:
- English fluency
- Proven customer service experience handling VIP Clients
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required
- Ability to perform under pressure
- Accountability and conscientiousness
- Excellent work environment
- Attractive salary package
- Monthly incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, corporate gatherings, an intercompany foot ball team, competitions, and many other activities.
- A chance to advance professionally inside one of the world's largest iGaming organisations.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of VIP Account Manager with reference number 1183.
Or you can apply directly through your candidate login by hitting the APPLY button.
English Customer Support Agent
Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire an English Customer Support Agent to join their team based in Limassol.
Responsibilities:
- Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
- Open and maintain customer accounts by recording account information
- Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Contributing to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls, emails and chats
- Identify and assess customer’s needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Further training is provided by the company.
Requirements:
- Native / fluent English
- Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
- Strong communications/public relations skills and active listening
- Customer orientation and ability to adapt and respond to different types of characters
- Computer literacy
- Ability to work shifts
- Ability to work both alone and as part of a team essential.
- Ability to work under pressure
Benefits:
- Excellent work environment
- Attractive salary package
- Monthly incentive Bonus
- Possibilities for internal growth
- Exciting company activities
Working hours:
- Monday to Sunday a rotation of 4 days work and 2 days off – 40 hours per week. It is on a 24/7 work basis. If you work on a public holiday, you get paid double for this day.
- Rotation is as follows:
- 4 days work 08:00am to 16:00pm
- 2 days off
- 4 days work 16:00pm to 24:00
- 2 days off
- 4 days work 24:00 to 08:00am
- 2 days off
Salary:
Between 1,000 – 1,500 EUR based on skills and previous experience
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of English Customer Support Agent with reference number 834.
Or you can apply directly through your candidate login by hitting the APPLY button.
Japanese-speaking VIP Account Manager
Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Japanese-speaking VIP Account Manager for their office in Limassol or Malta to deliver the very best in customer service for our high-end players, create a community and offer a feel of belonging to these players. The VIP Account Manager will be the person responsible for key VIP players’ revenues and will be their main point of contact. The role also contributes to the assistance of the Operations team in the retention and reactivation of high-end Japanese players. The role will predominantly focus on continuous communication with high end players via a number of channels, mainly phone call and email.
Responsibilities:
- Manage the relationship with VIP players on a daily basis
- Monitor activity and actively manage a portfolio of High rollers players
- Taking calls and emails from players in order to build long lasting relationships and assume ownership of the resolution of issues these players may have
- Making promotional and relationship building calls to players
- Communicate and offer discretionary bonus and gift to players based on their activity
- Use data available to produce relevant actions targeting of lapsing players, building player engagement and frequency
- Manage gifts and rewards for VIPs on special occasions, birthdays and anniversaries
- Using IT systems to credit and record player bonuses
- Use IT systems to deliver effective promotional campaigns
- Meet targets against productivity, quality and KPI delivery
- Increase player satisfaction, limit attrition and increase activity
Requirements:
- Native Japanese speakers
- Sales experience and/or mindset is mandatory
- Igaming experience is a huge advantage but not mandatory
- Excellent customer service skills
- Proficient in Microsoft Office applications particularly Excel
- Outgoing personality with a can do attitude
- Comfortable talking to customers on the phone with a sales attitude
- Excellent time management and organisational skills
- Excellent communication and interpersonal skills
- Fluency in English
- Eu-citizenship
Salary:
The company is offering a salary of 30 – 35K EUR gross per annum + 27 days leave a year (not 20), mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Japanese-speaking VIP Account Manager with reference number 737.
Or you can apply directly through your candidate login by hitting the APPLY button.
Portuguese Customer Support Representative
Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Portuguese-speaking Customer Support Representative to join their team based in Limassol.
Responsibilities:
Responding to client account queries via Email, Telephone Calls and Chat in a polite and
professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the
cause of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.
Requirements:
Fluency in Portuguese and English
Proven customer support experience will be considered as an advantage but not necessary as
company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure
Benefits
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth
Exciting company activities
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Portuguese Customer Support Representative with reference number 329.
Or you can apply directly through your candidate login by hitting the APPLY button.
Customer Support/Sales Agent
Our client is a fast-growing customer-oriented company with international expansion, situated in Limassol, Cyprus. They are looking for candidates to join their customer support agents team and assist their clients via emails and chat.
Required Skills
- Fluency/Native English level and/or fluency in one of the following languages:
- French , Spanish, Portuguese, Finish, Norwegian and Japanese.
- Eligible to work in European Union – mandatory
- Previous customer support experience will be considered an advantage but not necessary.
- We are providing full in-house training
- Strong communications/public relations skills and active listening
- Customer orientation and ability to adapt and respond to different types of characters
- Computer literacy
- Able to work on shifts rotation / day – night- weekends/
- The ability to work both alone and as part of a team is essential.
- Ability to work under pressure
- Good problem-solving skills
Salary:
The company is offering a very competitive salary of between 1,600 – 1,800 Euros gross per month based on experience plus an excellent monthly bonus based on performance which could equal to an additional 50% of your salary per month.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support/Sales Agent with reference number 285.
Or you can apply directly through your candidate login by hitting the APPLY button.
Dutch Customer Support Representative
Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Dutch-speaking Customer Support Representative to join their team based in Limassol.
Responsibilities:
Responding to client account queries via Email, Telephone Calls and Chat in a polite and
professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the
cause of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.
Requirements:
Fluency in Dutch and English
Proven customer support experience will be considered as an advantage but not necessary as
company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure
Benefits:
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth
Exciting company activities
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Dutch Customer Support Representative with reference number 244.
Or you can apply directly through your candidate login by hitting the APPLY button.