Jobs in the Online Gaming Sector

We have 7 opportunities in the Online Gaming sector for which we are currently recruiting.
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B2B Account Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Sat, 22 Jun 2024 05:14:33 GMT

Salary:

Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a B2B Account manager to join their team based in Limassol.

As a B2B Account Manager you will be responsible for developing strong relationships with an existing portfolio of clients, connecting with key business partners and preparing sales reports. You will be liaising with clients and answering any queries and identifying new business opportunities among existing customers. 

Responsibilities:

  • Be the go-to person for B2B partners, developing and maintaining strong, positive relationships.
  • Work with partners to understand their goals and create customized strategies that hit the mark.
  • Ensure the timely and successful delivery of solutions according to partners needs and objective.
  • Manage campaigns along with Marketing Team.
  • Maintain all the sites with the help of the Compliance and Tech team.
  • Keep an eye on performance and provide insightful reports and recommendations.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Assist with challenging client requests or issue escalations as needed.
  • Problem solving by addressing issues quickly and effectively.
  • Close collaboration marketing, product, tech, BI and support teams to deliver exceptional service and innovative solutions.

Requirements:

  • Minimum 2-3 years of proven Account Manager experience in eCommerce / iGaming sectors, working.
  • ideally in the UK and other Western European markets.
  • A passion for the business and ideally experiences in online gaming.
  • A team player with great communication skills, an analytical mindset and customer focus.
  • You enjoy working with others and contributing to a dynamic team and comfortable in a fast-paced ever-changing environment.
  • Experience in delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent communication skills, written and verbal. Highly organised and methodical.
  • Must be able to work under pressure in a fast-paced environment.
  • Ability to problem solve and adapt to changing business requirements.
  • Strong interpersonal skills with the ability to build relationships across Departments.
  • Extensive knowledge of MS Office tools.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of B2B Account Manager with reference number 2604.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Customer Support Agent

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Fri, 14 Jun 2024 11:42:58 GMT

Salary: The company is offering a very competitive salary of 1,700 Euros gross per month based on experience plus an excellent m

Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for customer support agents to join their growing team and assist and support their clients via emails and chat.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively engaging with customers via chat.
  • The ability to convey information clearly and concisely is paramount.
  • Customer Service Orientation: A genuine desire to assist customers and resolve their inquiries in a timely and satisfactory manner is crucial. 
  • Candidates should be patient, empathetic, and committed to providing exceptional customer service.
  • Typing Proficiency: Proficiency in typing accurately and swiftly is necessary to maintain the pace of chat interactions.
  • Candidates should be able to multitask effectively while ensuring accuracy and attention to detail in their responses.
  • Availability to work in shifts, including weekends.
  • Excellent English with preference given to Finnish / Portuguese / French / Japanese languages.
  • Eligible to work in European Union – mandatory

Salary:

  • The company is offering a very competitive salary of 1,700 Euros gross per month based on experience plus an excellent monthly bonus based on performance which could equal to an additional 50% of your salary per month.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Agent with reference number 2583.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

VIP Account Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Fri, 17 May 2024 11:42:37 GMT

Salary:

Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a VIP Account Manager to join their team based in Limassol.

Responsibilities: 

  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication. 
  • Generate sales leads.
  • Provide accurate, valid and complete information by using the right methods/tools. 
  • Meet personal/customer service team sales targets and call handling quotas. 
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
  • Keep records of customer interactions, process customer accounts and file documents. 
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers. 
  • Promoting a “Safer Gaming” philosophy. 
  • Staying up-to-date on rules, processes, and licencing needs. 
  • Go above and beyond when engaging customers. 

Requirements:

  • Fluent in English 
  • Proven customer service experience handling VIP Clients would be considered an advantage but not a requirement. 
  • Strong phone contact handling skills and active listening 
  • Familiarity with CRM systems and practices will be considered as an advantage.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong communication/public relations along with active listening skills required. 
  • Customer orientation and the ability to adapt and respond to diverse sorts of characters.
  • Proficiency working on computers and touch typing are required.
  • Ability to perform under pressure. 
  • Accountability and conscientiousness.

Benefits:

  • Excellent work environment. 
  • Attractive salary package. 
  • Monthly and Annual incentive Bonus. 
  • Monetary vouchers on Birthdays and other special occasions. 
  • Fully equipped kitchen and in-house entertaining space. 
  • Options to enroll in Company's medical insurance plan. 
  • Possibilities to enroll in Company's pension plan. 
  • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities. 
  • Casual Dress Code. 
  • A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of VIP Account Manager with reference number 2492.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Customer Support Representative

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Thu, 25 Apr 2024 05:12:48 GMT

Salary: 1,600.00 euros gross depending on skills and qualifications plus benefits

Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a Customer Support Agent to join their team based in Limassol.

As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. 

Responsibilities: 

  • Effectively communicating with customers in their designated language. 
  • A high emphasis on quality, with particular attention to detail and accuracy. 
  • Providing an outstanding client experience and resolving issues on first contact. 
  • Resolve product and service issues by clarifying customer complaints, determining the origin of is-sues, identifying and explaining the best course of action, and following up to assure resolution. 
  • Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way. 
  • Escalating requests where needed. 
  • Thoroughly investigating player concerns. 
  • Promoting a “Safer Gaming” philosophy. 
  • Staying up to date on rules, processes, and licensing needs. 
  • Contributing to collective effort by achieving necessary results. 
  • Go above and beyond when engaging customers.
  • Taking part in the Onboarding Programs. 

Requirements:

  • English fluency. 
  • Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training. 
  • Strong communication/public relations along with active listening skills required. 
  • Customer orientation and the ability to adapt and respond to diverse sorts of characters. 
  • Proficiency working on computers and touch typing are required. 
  • Ability to perform under pressure.
  • Accountability and conscientiousness. 

Salary:

  • 1,600.00 euros gross depending on skills and qualifications.

Benefits:  

  • Excellent work environment. 
  • Attractive salary package. 
  • Monthly incentive Bonus. 
  • Possibilities for internal growth. 
  • Exciting company activities.

Working hours:

  • Monday to Sunday a rotation of 4 days work and 2 days off – 40 hours per week. It is a 24/7 work basis.  If you work on a public holiday you get paid double for this day. 
  • Rotation is as follows: 
    • 4 days  work 08:00am to 16:00pm 
    • 2 days off
    • 4 days work 16:00pm to 24:00
    • 2 days off
  • Graveyard shift only once every 4 weeks 
    • 4 days work 24:00 to 08:00am 
    • 2 days off 

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Representative with reference number 2416.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Affiliate Manager (remote)

Location: Remote

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Fri, 19 Apr 2024 07:50:26 GMT

Salary: The salary is about 4K – 7K Euros NET dependent on skills and experience + very good commission structure (no cap)

Our client, a Global Lottery Company based in Europe, is looking to recruit an experienced Affiliate Manager with an own portfolio. This job can be done fully remotely from any country in the European time zone for the fulltime position and global for the contractor.

Responsibilities:

  • Source new partnership offers and on-board new affiliates
  • Lead deal negotiations and reporting activities with affiliate partners
  • Handle day-to-day communication with members and provide appropriate customer support
  • Maintain and keep organised and up to date a CRM
  • Owning new projects for improving and growing the affiliate programme for maximum customer exposure
  • Monitor Key Performance Indicators (KPIs) and make improvements
  • Developing marketing materials and distribute marketing tools with a focus on efficacy
  • Conduct Market and Competitors Research, suggest how to be competitive
  • Find, suggest and test new revenue streams
  • Attend International Conferences

Requirements:

  • At least 2 years of experience in affiliate marketing, with a demonstrated track record in the online gaming industry /online entertainment/ forex/ crypto
  • Having a portfolio of affiliates
  • In-depth understanding of communities, influencer networks, and online forums.
  • Excellent communication and relationship-building skills.
  • Strong analytical skills and a data-driven approach to optimization.
  • Passion for the potential of blockchain technology to transform traditional industries
  • Hungry for money, persistent and creative
  • Independent worker and result-driven
  • Located in an EU time zone country

Working hours:

  • The working hours are 40 hours per week (EU time zone

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Affiliate Manager (remote) with reference number 2402.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Team Leader / Team Manager Japanese-speaking Customer Support

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Wed, 03 Apr 2024 10:25:53 GMT

Salary: Salary of 35,000 – 45,000 Euros gross annually, dependent on experience, + excellent benefits. Relocation package can be

Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Team Leader / Team Manager Japanese-speaking Customer Support for their office in Limassol. This person will be responsible for managing the Customer Support team members as well as the handling of all customer support questions coming in to our company. The role also contributes to the assistance of the Operations team in the retention of customers through quick and quality communication to all their queries. The role also has the responsibility of following the trends of incoming volumes, alerting the business to significant variations in them and managing to schedule the tasks and shifts of the team members with the goal of providing sufficient and great customer service.

Responsibilities:

  • You will be part of Customer support team (both in Malta and Hong Kong) and will work closely together with the CRM department, Casino Manager, Head of Japan and RFP department
  • Responsible for managing the performance of the CSAs
  • Reporting team development and activities to the Chief Commercial Officer
  • Analyse data and propose the best strategy possible to cover the lines in an efficient manner
  • Plan future workload and organise motivational activities
  • Effectively manage, support, and encourage individuals and the team as whole
  •  Make sure that the team is working in a positive and enjoyable environment
  • Assist and coach team members when needed
  • Organize and manage the hiring process of new team members and provide them with full training to become fully operational CSAs
  • Report on and analyse team performance on daily, weekly, and monthly basis and organize training where necessary
  • Quality checks of customer’s contacts, analysing them and making sure that our customers are getting the expected level of customer support services
  • Make sure that the team use the best possible and updated workloads
  • Escalate any errors to relevant departments and work closely to find solutions which better the customer experience
  • Propose new ideas for creating better working environment and better customer experience
  • Create working scheduled for effective daily workload and line coverage
  • Keep up to date with the new campaigns and features and make sure that every member in the team understand them
  • Be updated with the new RG and AML rules
  • Work closely with the HR specialist in Hong Kong.

Requirements:

  • Previous experience in the iGaming business for Japanese market
  • Experience in team leading role is beneficial but not mandatory
  • Native Japanese with excellent command of the written language 
  • Intermediate to fluent English skills
  • Excellent written and verbal communication skills are essential
  • Ability to manage team face to face and remotely
  • Positive and supportive attitude
  • Strong leadership skills
  • A real problem-solver who is able to stay calm in stressful situations
  • Self-motivated and able to help where need it
  • Excellent communication skills to cooperate with other department

Salary:

  • The company is offering a salary of up to 45K EUR gross per annum + mobile phone covered up to 50 Eur a month, breakfast Tuesdays, Lunch Fridays, health cover.
  • Relocation package can be offered.

Working hours:

  • The working hours are Monday to Friday from 09:00 to 18:00 Cyprus time (onsite)

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Team Leader / Team Manager Japanese-speaking Customer Support Agent with reference number 2349.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Fraud & Payment Analyst

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Online Gaming

Updated on: Thu, 20 Jun 2024 11:05:37 GMT

Salary: Salary of up to 33K Euros gross per annum plus excellent benefits

Our client is an established and profitable online casino company with an experienced leadership team who have spun out from major household gambling operators.

They are now looking for a Fraud & Payment Analyst to help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers’ withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss. The role involves being meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively.

Responsibilities:

  • Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse
  • Checking player behavior for risks, then processing payouts timely
  • Interrogating certain KYC documents, spotting counterfeits
  • Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation
  • Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained
  • Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
  • Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt
  • Helping with ad hoc tasks, especially procedure documentation or improvement In a nutshell
  • Being an active and enthusiastic member of the team contributing to the overall positive work environment

Requirements:

  • Detail-oriented and an analytical mindset – incredible attention to detail is needed
  • Strong interpersonal & communication skills – a team player who is not afraid to share knowledge
  • Someone who is organized and diligent
  • Flexible and adaptable, enjoying a high paced and changing environment
  • Customer centric and business minded
  • Patient with complex systems and working practices
  • Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.
  • Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit.  An understanding of casino games is important, and this will be asked about during interview.
  • A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
  • A solid grounding in risk management and payments within an online casino context is a major plus.
  • Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
  • Previous experience in i-Gaming is a must
  • EU-citizenship

Working hours:

  • The working hours on a Shift schedule: 08:00 – 17:00 & 10:00 – 19:00. Rotating schedule, including work on weekends and public holidays.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Fraud & Payment Analyst with reference number 2255.
Or you can apply directly through your candidate login by hitting the APPLY button.