Jobs in the Online Gaming Sector
Online Casino Manager
Our client is an IT Development Company specialized in developing online casino games in Limassol and they are looking for an Online Casino Manager to oversee the operations of the online casino, focusing on unlicensed markets. The ideal candidate will possess a deep understanding of the online gaming industry, exceptional management skills, and the ability to navigate the complexities of operating in unlicensed markets. The Casino Manager will report directly to the COO and will be responsible for ensuring a seamless and engaging gaming experience for our customers.
Responsibilities:
Operational Management:
- Oversee daily operations of the online casino, ensuring a high-quality gaming experience.
- Implement and maintain operational procedures and policies to enhance efficiency and customer satisfaction.
Game Portfolio Management:
- Manage the selection, integration, and performance of casino games.
- Work with game providers to ensure a diverse and appealing game portfolio.
Customer Experience:
- Ensure the highest level of customer service and satisfaction.
- Implement strategies to improve customer retention and loyalty.
Compliance and Risk Management:
- Ensure all operations comply with relevant laws and regulations, particularly in unlicensed markets.
- Identify and mitigate risks associated with operating in these regions.
Team Leadership:
- Lead and manage a team of casino staff, including customer support, game operations, and marketing.
- Foster a positive and productive work environment.
Marketing and Promotions:
- Collaborate with the marketing team to develop and execute promotional campaigns.
- Analyze the effectiveness of promotions and adjust strategies as needed.
Performance Monitoring:
- Monitor and analyze key performance indicators (KPIs) to ensure business objectives are met.
- Prepare regular reports for the COO on casino performance and strategic initiatives.
Player Acquisition and Retention:
- Develop and implement strategies to attract and retain players
- Utilize data analytics to understand player behavior and preferences.
Key Performance Indicators (KPIs):
- Revenue Growth: Measure the increase in casino revenue over specific periods.
- Customer Retention Rate: Track the percentage of returning customers.
- Average Revenue Per User (ARPU): Assess the average revenue generated per user.
- Game Performance Metrics: Monitor the popularity and profitability of casino games (RTP)
- Customer Satisfaction Score: Evaluate customer satisfaction through feedback and surveys.
- Operational Efficiency: Measure the efficiency of casino operations and processes.
Requirements:
- Proven track record of managing operations in unlicensed or grey markets.
- Minimum of 7 years of experience including at least 5 in the online gaming or casino industry, and at least 3 years in a managerial role.
- Proven track record of managing operations in unlicensed or grey markets.
- Bachelor’s degree. Advanced degree is a plus.
- Strong leadership and team management abilities.
- Excellent understanding of online casino operations and player behavior.
- Proficient in data analysis and performance metrics.
- Ability to develop and implement strategic initiatives.
- Strong problem-solving and decision-making skills.
- Highly organized with strong attention to detail.
- Adaptable and able to thrive in a fast-paced environment.
- Strong ethical standards and integrity.
- Excellent communication and interpersonal skills.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Online Casino Manager with reference number 2833.
Or you can apply directly through your candidate login by hitting the APPLY button.
Data Protection Officer
Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire a DPO (Data Protection Officer) to join their team based in Limassol.
Responsibilities:
- Identify and evaluate the company’s data processing activities.
- Provide advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs).
- Monitor data management procedures and compliance within the company.
- Participate in meetings with managers to ensure privacy by design at all levels.
- Maintain records of processing operations.
- Ensure you address all queries from data subjects within legal timeframes (e.g. delete their information from our databases).
- Liaise with other organisations that process data on the companies behalf.
- Write and update detailed guides on data protection policies.
- Perform audits and determine whether the company need to alter our procedures to comply with regulations.
- Offer consultation on how to deal with privacy breaches.
- Arrange for training on GDPR compliance for employees.
- Follow up with changes in law and issue recommendations to ensure compliance.
- Perform other related duties as assigned.
Requirements:
- Bachelor’s degree in Law or relevant field.
- Experience in data protection and legal compliance
- Work experience in data protection and legal compliance is a plus
- Solid knowledge of GDPR and national data protection laws
- Knowledge of data processing operations in the igaming industry is preferrable but not a must
- Familiarity with computer security systems
- Ability to handle confidential information
- Ethical, with the ability to remain impartial and report all non compliance
- Organizational skills with attention to detail
- Display a 'can-do' attitude
- Ability to achieve tight deadlines
- Takes responsibility for own work
- Systematic and logical
Benefits:
- Excellent work environment
- Attractive salary package
- Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
Office working hours:
- Monday to Friday 09:00am to 18:00pm
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Data Protection Officer with reference number 2808.
Or you can apply directly through your candidate login by hitting the APPLY button.
Brand Ambassador Agent
Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a Brand Ambassador to join their team based in Limassol.
As a Brand Ambassador, you will interact with customers and assist them and be in charge of making sure that the customers in your market are having a top-notch experience by:
- Caring for new customers and make sure they are having a great experience
- Creating individualized campaigns and communicate them to the customers by phone, emails and sms.
- Providing help to customers experiencing problems in the payment process
- Going the extra mile to engage customers
Responsibilities:
- Effectively communicating with customers in their designated language.
- No similar experience is needed, an extensive training package is provided by the company. A great attitude is what we are looking for.
- Excellent writing and communication skills
- Ability to multitask and self-manage your workload
- Ability to work shifts
- Ability to work independently as well as being a team player
- Positive attitude
- Result oriented
- Computer literate (Excel, Word, Email etc)
Requirements:
- Native English level
- Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
- Strong communication/public relations along with active listening skills required.
- Customer orientation and the ability to adapt and respond to diverse sorts of characters
- Proficiency working on computers and touch typing are required.
- Ability to perform under pressure
- Accountability and conscientiousness
Benefits:
- Excellent work environment
- Attractive salary package
- Monthly and Annual incentive Bonus
- Monetary vouchers on Birthdays and other special occasions
- Fully equipped kitchen and in-house entertaining space
- Options to enrol in Company's medical insurance plan
- Possibilities to enrol in Company's pension plan
- Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.
- Casual Dress Code
- A chance to advance professionally inside one of the world's largest iGaming organisations.
Working hours:
- Monday through Saturday. Sundays are always off, and agents work only one Saturday every three weeks.
Shifts:
- Monday to Friday earliest shift starts 10:00am latest shift finishes 03:00am in rotation. For example 1 week working from 10:00am to 19:00pm then weekend off next week 13:00pm to 22:00pm weekend off and then working 18:00pm to 03:00am then weekend off.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Brand Ambassador Agent with reference number 2701.
Or you can apply directly through your candidate login by hitting the APPLY button.
B2B Account Manager
Our client, a highly successful and industry leading Online Gaming Company, is looking to hire a B2B Account manager to join their team based in Limassol.
As a B2B Account Manager you will be responsible for developing strong relationships with an existing portfolio of clients, connecting with key business partners and preparing sales reports. You will be liaising with clients and answering any queries and identifying new business opportunities among existing customers.
Responsibilities:
- Be the go-to person for B2B partners, developing and maintaining strong, positive relationships.
- Work with partners to understand their goals and create customized strategies that hit the mark.
- Ensure the timely and successful delivery of solutions according to partners needs and objective.
- Manage campaigns along with Marketing Team.
- Maintain all the sites with the help of the Compliance and Tech team.
- Keep an eye on performance and provide insightful reports and recommendations.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Assist with challenging client requests or issue escalations as needed.
- Problem solving by addressing issues quickly and effectively.
- Close collaboration marketing, product, tech, BI and support teams to deliver exceptional service and innovative solutions.
Requirements:
- Minimum 2-3 years of proven Account Manager experience in eCommerce / iGaming sectors, working.
- ideally in the UK and other Western European markets.
- A passion for the business and ideally experiences in online gaming.
- A team player with great communication skills, an analytical mindset and customer focus.
- You enjoy working with others and contributing to a dynamic team and comfortable in a fast-paced ever-changing environment.
- Experience in delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent communication skills, written and verbal. Highly organised and methodical.
- Must be able to work under pressure in a fast-paced environment.
- Ability to problem solve and adapt to changing business requirements.
- Strong interpersonal skills with the ability to build relationships across Departments.
- Extensive knowledge of MS Office tools.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of B2B Account Manager with reference number 2604.
Or you can apply directly through your candidate login by hitting the APPLY button.
Customer Support Agent
Our client is a fast-growing customer-oriented online gaming company based in Limassol and they are looking for customer support agents to join their growing team and assist and support their clients via emails and chat.
Requirements:
- Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively engaging with customers via chat.
- The ability to convey information clearly and concisely is paramount.
- Customer Service Orientation: A genuine desire to assist customers and resolve their inquiries in a timely and satisfactory manner is crucial.
- Candidates should be patient, empathetic, and committed to providing exceptional customer service.
- Typing Proficiency: Proficiency in typing accurately and swiftly is necessary to maintain the pace of chat interactions.
- Candidates should be able to multitask effectively while ensuring accuracy and attention to detail in their responses.
- Availability to work in shifts, including weekends.
- Excellent English with preference given to Finnish / Portuguese / French / Japanese languages.
- Eligible to work in European Union – mandatory
Salary:
- The company is offering a very competitive salary of 1,700 Euros gross per month based on experience plus an excellent monthly bonus based on performance which could equal to an additional 50% of your salary per month.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Agent with reference number 2583.
Or you can apply directly through your candidate login by hitting the APPLY button.
Affiliate Manager (remote)
Our client, a Global Lottery Company based in Europe, is looking to recruit an experienced Affiliate Manager with an own portfolio. This job can be done fully remotely from any country in the European time zone for the fulltime position and global for the contractor.
Responsibilities:
- Source new partnership offers and on-board new affiliates
- Lead deal negotiations and reporting activities with affiliate partners
- Handle day-to-day communication with members and provide appropriate customer support
- Maintain and keep organised and up to date a CRM
- Owning new projects for improving and growing the affiliate programme for maximum customer exposure
- Monitor Key Performance Indicators (KPIs) and make improvements
- Developing marketing materials and distribute marketing tools with a focus on efficacy
- Conduct Market and Competitors Research, suggest how to be competitive
- Find, suggest and test new revenue streams
- Attend International Conferences
Requirements:
- At least 2 years of experience in affiliate marketing, with a demonstrated track record in the online gaming industry /online entertainment/ forex/ crypto
- Having a portfolio of affiliates
- In-depth understanding of communities, influencer networks, and online forums.
- Excellent communication and relationship-building skills.
- Strong analytical skills and a data-driven approach to optimization.
- Passion for the potential of blockchain technology to transform traditional industries
- Hungry for money, persistent and creative
- Independent worker and result-driven
- Located in an EU time zone country
Working hours:
- The working hours are 40 hours per week (EU time zone
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Affiliate Manager (remote) with reference number 2402.
Or you can apply directly through your candidate login by hitting the APPLY button.