Jobs in the Customer Service Sector

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Portuguese Communication Monitoring Compliance Assistant

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Customer Service

Updated on: Fri, 12 Apr 2024 07:02:10 GMT

Salary: Salary of 18,000 - 24,000 Euros gross per annum based on skills and experience (12 salaries) + medical insurance

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Portuguese-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands. 

Responsibilities:

  • Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
  • Examine results of the calls by using scripts, product knowledge, sales and service ability;
  • Assist in the investigation of complaints;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
  • Provide feedback to the head of the department.

Requirements:

  • University or College Degree in any field;
  • Fluency in English language;
  • Fluency in Portuguese language;
  • Fluency in any combination of Portuguese and/or Portuguese will be considered an advantage;
  • Great communication (oral and written) and interpersonal skills;
  • Paying attention to detail and following the policies and procedures as required for the role;
  • Ability to deliver solutions quickly with accuracy;
  • Ability to work efficiently within a team as well as independently;
  • Excellent report writing skills;
  • Ability to work at pace and well under pressure with limited supervision;
  • EU-citizenship.

Working hours:

  • The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Portuguese Communication Monitoring Compliance Assistant with reference number 2379.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Italian Communication Monitoring Compliance Assistant

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Customer Service

Updated on: Fri, 12 Apr 2024 07:00:23 GMT

Salary: Salary of 18,000 - 24,000 Euros gross per annum based on skills and experience (12 salaries) + medical insurance

Our client, a Compliance Services Company to the forex industry in Limassol, is looking for an Italian-speaking Communication Monitoring Compliance Assistant. This service provider is supporting a number of brands. 

Responsibilities:

  • Determine Call Centre and Agent quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members;
  • Examine results of the calls by using scripts, product knowledge, sales and service ability;
  • Assist in the investigation of complaints;
  • Contribute to team effort by accomplishing related results as needed;
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications;
  • Provide feedback to the head of the department.

Requirements:

  • University or College Degree in any field;
  • Fluency in English language;
  • Fluency in Italian language;
  • Fluency in any combination of Italian and/or Portuguese will be considered an advantage;
  • Great communication (oral and written) and interpersonal skills;
  • Paying attention to detail and following the policies and procedures as required for the role;
  • Ability to deliver solutions quickly with accuracy;
  • Ability to work efficiently within a team as well as independently;
  • Excellent report writing skills;
  • Ability to work at pace and well under pressure with limited supervision.
  • EU-citizenship

Working hours:

  • The working hours are Monday to Thursday 09:00 – 18:00 and Friday 09:00 – 15:00 (Monday to Thursday 8:30 – 17:00 with 30 minutes break and Friday 9:00 – 15:00 with 30 minutes break is to be discussed

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Italian Communication Monitoring Compliance Assistant with reference number 2378.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Front Store Receptionist

Location: Cyprus, Nicosia

Job Type: Permanent

Job Sector: Customer Service

Updated on: Mon, 08 Apr 2024 06:06:13 GMT

Salary: 1000 Euros NET monthly

Our client is a well-established Retail chain of stores, engaged in providing fast, professional and reliable smartphones, tablets, laptops and PCs repairs, and the sale of phone accessories,. My client is currently recruiting for a Front Store Receptionist to assist clients at their Nicosia based store 

The Role:

  • Welcoming customers to the Store
  • Listening and comprehending their request and matters
  • Be able to handle customer request and provide follow up concerning the status of the repair/order
  • Ability to communicate in a timely and effective manner with the Technicians and the Management

Requirements:

  • Fluent in both Greek and English (written and spoken). Knowledge of any other language will be considered as an additional advantage.
  • Computer Literate (use of Social Media, Microsoft Office).
  • Any additional IT skills will be considered an advantage.

Working hours: 

  • Monday to Friday from 9:00-13:00 and from 14:00 to 18:00
  • Saturday from 9:00-14:00 on rotation (every second Saturday) 

Salary: 

  • 1000 Euros NET monthly 
  • 13th salary.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Front Store Receptionist with reference number 2058.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Japanese-speaking Customer Support Agent

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Customer Service

Updated on: Mon, 08 Apr 2024 06:53:19 GMT

Salary: Salary of 30,000 – 33,000 Euros gross annually, dependent on experience, + excellent benefits. Relocation package can be

Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Japanese-speaking Customer Support Agent for their office in Limassol to deliver the very best in customer service to the Japanese players. The Customer Support Agent will be the acting as the first point of contact though live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience. Visa support can be provided.

Responsibilities:

  • Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
  • Maintaining customer focus and responding to customer queries in accordance to company guidelines 
  • Supporting and guiding customers with all requests, escalating and following up where necessary Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Keep up to date with new information/policies
  • Collaborate with our Fraud and Payments team closely in order to resolve customer queries in English
  • Collaborate with our CRM team
  • Supporting and guiding customers with all requests and escalating and following up where necessary

Requirements:

  • Native Japanese speakers
  • Intermediate to fluent English skills
  • Previous experience in customer services is a big plus
  • Positive personality with a can do attitude
  • Willing to learn
  • Interest in Igaming 
  • Excellent customer service skills
  • Good listener 
  • Great team player and willing to work independently
  • Excellent communication and interpersonal skills 
  • Willing to work shift hours and on bank holidays.

Salary:

  • The company is offering a salary of up to 33K EUR gross per annum + mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover. Relocation package can be offered.

Working hours:

  • Working hours shift rota: 07:00 – 14:00, 08:00 – 17:00, 10:00 – 19:00.
  • Please note that the 07:00 am shift is only for the winter season, and it's not mandatory.
  • Employees who prefer not to work during these hours are welcome to express their preference.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Japanese-speaking Customer Support Agent with reference number 1965.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Customer Support Officer

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Customer Service

Updated on: Wed, 10 Apr 2024 01:41:18 GMT

Salary:

Our client a young and dynamic marketing agency based in Limassol and specializing in digital advertising and online marketing strategies are looking to hire a Customer Support Officer to join their growing team. 

As a Customer Support Officer, you will service and support the growth of the client base and assist in providing exceptional service to clients. You will have the chance to work in a fast-paced environment with ample growth opportunities.

Key Responsibilities:

  • Handle and resolve support tickets across all products, providing timely and effective service via live chat.
  • Gather and review customer feedback, concerns and common issues to improve on.
  • Promote available services and upgrades when available.
  • Escalate issues where needed.
  • Reviewing customer onboarding and KYC documents.
  • Participate in testing products, updates and bug fixes for a better customer experience.
  • Coordinate with other departments as required.

Requirements:

  • Available to work on a shift basis rotation (6hr shifts).
  • Computer Literate.
  • Excellent command of the English Language; any additional languages will be considered an advantage.
  • Attention to detail, excellent communication and organizational skills.
  • Ability to work freely in Cyprus.
  • Professionalism and positive attitude.
  • Previous relevant experience will be considered an advantage.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Officer with reference number 1936.
Or you can apply directly through your candidate login by hitting the APPLY button.