Our client is an online broker in Limassol. On their platform you are able to trade in more than 26 countries and you have access to 120 stocks worldwide. Clients can invest independently in shares, options, etc.   

As a Customer Service Representative, you are the first point of contact for the clients and you are supporting the Account Managers. Clients will contact you by phone, e-mail en chat with a variety of questions about the platform, their documents and their account. Providing optimal service to them will be your main tasks. Besides that, you will also need to contact them and convince them. This is a great opportunity for graduates as well as training will be provided.

Responsibilities:

• Responding to all client’s requests either by telephone, chat system or email in a polite and professional manner
• Open and maintain customer accounts by recording account information
• Resolve products and service problems by clarifying the customer’s complaints, selecting and explaining the best solution to solve the problem
• Contributing to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, emails and chats
• Identify and assess customer’s needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Further training is provided by the company 

Requirements:

• Native Dutch speaker and fluency in English
• Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field
• Strong phone contact skills ad active listening
• Customer orientation and ability to adapt and respond to different types of characters
• Computer literacy 
• Ability to work shifts
• Ability to work both alone and as a part of a team is essential
• Attention to details and quality to work 
• Ability to work under pressure, multi-task and adhere to strict details. 
• The candidate should be highly organized and detail oriented
• Located in Cyprus or willing to move to Cyprus

Working hours:

• The working hours are 9.30am – 18.30pm

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Dutch Customer Service Representative with reference number 2860.
Or you can apply directly through your candidate login by hitting the APPLY button.

Our client, a Group of Companies involved in the Shipping Industry, is looking for a Customer Service Representative to join the team of one of their entities based in Limassol. They are looking for an individual who has the potential to grow alongside the company. 

The client helps create the right environment for their dedicated staff by providing a flexible, fun, friendly, and family feel. They care about their staff, in fact, their culture is developed by them, for them. Driven by family values they wish to hire people that value their multinational multilingual, culture, working around the globe.

Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers and suppliers through various channels
• Acknowledging and resolving customer complaints
• Knowing company’s products and services and stay updated with principal’s portfolio
• Follow company’s procedures, ethics, values and culture during performing daily tasks
• Processing orders, through ERP and update customers systems upon requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues and responsible sales representative as necessary.
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Requirements: 

• University degree, or equivalent, with focus on shipping or business administration
• Experience working with customer support
• Experience in the shipping industry is a plus
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters at multinational environment.
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Previous experience in similar position will be considered as an advantage
• Fluency in both Greek and English is a must, both written and oral 

Working Hours: 

• Monday – Wednesday 8.30 – 17.30
• Thursday 8.30 – 17.00
• Friday 8.30 – 16.00
• Lunch break 13.00 – 14.00 
• This is an onsite role

Benefits: 

• The Client is offering a salary based on qualifications, experience and skills. 
• Additional benefits: 13th & 14th Salary, Provident Fund

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Service Representative with reference number 2849.
Or you can apply directly through your candidate login by hitting the APPLY button.

Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. They are looking for a Japanese-speaking Customer Support Agent for their office in Limassol to deliver the very best in customer service to the Japanese players. The Customer Support Agent will be the acting as the first point of contact though live chat and email. All aspects of this role are customer centric and focused on delivering the best possible experience. Visa support can be provided.

Responsibilities:

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site
• Maintaining customer focus and responding to customer queries in accordance to company guidelines 
• Supporting and guiding customers with all requests, escalating and following up where necessary Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
• Keep up to date with new information/policies
• Collaborate with our Fraud and Payments team closely in order to resolve customer queries in English
• Collaborate with our CRM team
• Supporting and guiding customers with all requests and escalating and following up where necessary

Requirements:

• Native Japanese speakers
• Intermediate to fluent English skills
• Previous experience in customer services is a big plus
• Positive personality with a can do attitude
• Willing to learn
• Interest in Igaming 
• Excellent customer service skills
• Good listener 
• Great team player and willing to work independently
• Excellent communication and interpersonal skills 
• Willing to work shift hours and on bank holidays.

Salary:

• The company is offering a salary of up to 33K EUR gross per annum + mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover. Relocation package can be offered.

Working hours:

• Working hours shift rota: 07:00 – 14:00, 08:00 – 17:00, 10:00 – 19:00.
• Please note that the 07:00 am shift is only for the winter season, and it's not mandatory.
• Employees who prefer not to work during these hours are welcome to express their preference.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Japanese-speaking Customer Support Agent with reference number 1965.
Or you can apply directly through your candidate login by hitting the APPLY button.

Our client a young and dynamic marketing agency based in Limassol and specializing in digital advertising and online marketing strategies are looking to hire a Customer Support Officer to join their growing team. 

As a Customer Support Officer, you will service and support the growth of the client base and assist in providing exceptional service to clients. You will have the chance to work in a fast-paced environment with ample growth opportunities.

Key Responsibilities:

• Handle and resolve support tickets across all products, providing timely and effective service via live chat.
• Gather and review customer feedback, concerns and common issues to improve on.
• Promote available services and upgrades when available.
• Escalate issues where needed.
• Reviewing customer onboarding and KYC documents.
• Participate in testing products, updates and bug fixes for a better customer experience.
• Coordinate with other departments as required.

Requirements:

• Available to work on a shift basis rotation (6hr shifts).
• Computer Literate.
• Excellent command of the English Language; any additional languages will be considered an advantage.
• Attention to detail, excellent communication and organizational skills.
• Ability to work freely in Cyprus.
• Professionalism and positive attitude.
• Previous relevant experience will be considered an advantage.

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Support Officer with reference number 1936.
Or you can apply directly through your candidate login by hitting the APPLY button.