18 October 2019, Comments: 0

Reference: VAC-17127T
Company: Payment Solutions Provider
Location: Limassol, Cyprus
Salary: 1500 – 2000 Euros gross per month based on experience x 12 salaries.
Job Type:  Permanent

Job Detail
Our client is a technologically advanced Payment Solutions Provider to online industries globally. Due to their continuous expansion they are looking to employ a Technical Support Manager to be based at their offices in Limassol.

The requirements for the position are as follows:

As a Technical Support Manager, you will be responsible for the full spectrum of customer support. You will receive emails and phone calls from customers, assess the urgency of the issues raised and investigate them, create and deliver the solutions to the customers and follow up on the issues. If needed, you will investigate system issues with Infrastructure, consult with Sales and Accounts on the best approach to business questions, and report bugs and suggest new features to Engineering and Product Management.

The ideal candidate will be:
A creative thinker, passionate about problem-solving and a proactive, assertive and a motivated self-learner.
A team player with good communication skills and with polished service-orientation capabilities.
You are able to work independently and respond to multiple requests in a dynamic work environment.
Understand and emphases “end to end” customer relations.

Desired Skills
+2 years experience with customer service or support in Saas.
Experience with databases and SQL queries
Strong technical skills – API master (ability to understand technical documentation and implement API).
Experience and proven knowledge of Internet applications.
Understanding the basic concept of TCP/IP, DNS, firewalls and similar.
Troubleshooting skills with strong hands-on experience.
Fluency in English is a must.
Russian or any other European language would be considered an advantage.
Knowledge and experience in the Fintech industry – an advantage.

If you like technology and enjoy helping people to better understand and use it, you should join. The product addresses the end-to-end technical needs of our customers, from pre-sales and integration assistance to post-sales support and analytics.

You’ll be part of our dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.

As a team, we teach and motivate one another, aspiring to deliver the best quality of work internally and to our customers on a daily basis. You’ll have the opportunity to collaborate with international customers who use our payments platform, using your creativity, analytical skills, and perseverance to tackle problems ranging from the straightforward to the complex.

The working hours will be Monday – Friday from 9am – 6pm.

The company is offering a salary of between 1500 – 2000 Euros gross per month based on experience x 12 salaries.



Job Title

Reference Number

Your Name and Surname (required)

Your Email (required)

Your CV: Please send ONLY IF you have not sent us your most recent CV before

* CV in ENGLISH please
* WORD or PLAIN TEXT documents are the safest way to ensure data will be accurately uploaded to our database. PDF documents often do not convert to text accurately and information from your CV might be lost that way.

Your Job Preferences

The following details will help us in our search for only those vacancies most suited to your requirements. If you haven't already, or if previously provided details have changed, please answer the following questions:

Where do you currently live?
CyprusOther EU Member CountryNON-EU country

Are you legally entitled to work in Cyprus?
YES (Iam an EU citizen or married to an EU citizen)NO (I would require a work permit)

In which city/cities do you prefer to work?

From when are you available for employment?

What are your salary expectations to consider a new position?

What type of position are you ideally looking for?

Are there any companies with whom you have already interviewed, or that you do not want us to talk to regarding your profile?

Would you consider positions that require non-standard office hours, i.e. shift work?

Which type of employment are you seeking:
Permanent onlyPermanent or Temporary ContractTemporary only

Your Consent (required)

For us to be able to retain and process your personal data, we require the following permissions:

Comments are closed.