Company: Payment Solutions Provider
Location: Limassol, Cyprus
Salary: 1500 – 2000 Euros gross per month based on experience x 12 salaries.
Job Type: Permanent
Our client is a technologically advanced Payment Solutions Provider to online industries globally. Due to their continuous expansion they are looking to employ a Technical Support Manager to be based at their offices in Limassol.
The requirements for the position are as follows:
As a Technical Support Manager, you will be responsible for the full spectrum of customer support. You will receive emails and phone calls from customers, assess the urgency of the issues raised and investigate them, create and deliver the solutions to the customers and follow up on the issues. If needed, you will investigate system issues with Infrastructure, consult with Sales and Accounts on the best approach to business questions, and report bugs and suggest new features to Engineering and Product Management.
The ideal candidate will be:
A creative thinker, passionate about problem-solving and a proactive, assertive and a motivated self-learner.
A team player with good communication skills and with polished service-orientation capabilities.
You are able to work independently and respond to multiple requests in a dynamic work environment.
Understand and emphases “end to end” customer relations.
+2 years experience with customer service or support in Saas.
Experience with databases and SQL queries
Strong technical skills – API master (ability to understand technical documentation and implement API).
Experience and proven knowledge of Internet applications.
Understanding the basic concept of TCP/IP, DNS, firewalls and similar.
Troubleshooting skills with strong hands-on experience.
Fluency in English is a must.
Russian or any other European language would be considered an advantage.
Knowledge and experience in the Fintech industry – an advantage.
If you like technology and enjoy helping people to better understand and use it, you should join. The product addresses the end-to-end technical needs of our customers, from pre-sales and integration assistance to post-sales support and analytics.
You’ll be part of our dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.
As a team, we teach and motivate one another, aspiring to deliver the best quality of work internally and to our customers on a daily basis. You’ll have the opportunity to collaborate with international customers who use our payments platform, using your creativity, analytical skills, and perseverance to tackle problems ranging from the straightforward to the complex.
The working hours will be Monday – Friday from 9am – 6pm.
The company is offering a salary of between 1500 – 2000 Euros gross per month based on experience x 12 salaries.