21 November 2019, Comments: 0

Reference: VAC-18102N
Company: Innovative Casino Brand
Location: Limassol, Cyprus
Salary: Salary between 1,400- 1,800 EUR gross based on experience plus excellent benefits
Job Type:  Permanent


Job Detail
Our client is an Innovative Casino Brand and they are looking for a Social Media Advisor to join their team based in Limassol to enhance the brands customer experience on their social channels.

Responsibilities:
Providing real time customer service across Facebook, Twitter, Instagram, YouTube and any other social media streams
Responding to comments posted on our Facebook page
Engaging with the social community on our Twitter page
Monitoring, listening and responding to users in a ‘social’ way, whilst being consistent with and maintaining the brand values whilst acting with integrity at all times
Ensuring negative posts are handled in line with departmental processes. Capturing customer information and escalating to the relevant complaints team to enable resolution
Supporting Marketing by uploading content across Social Media platforms
Proactively engaging in conversations
Liaising with marketing teams regarding customer communications
Working alongside and regularly communicating with our in-house Social Media Team in the UK
Help and support with Administration with marketing team in the UK, including CRM

Requirements:
Computer literate (MS Office, Word, PowerPoint and Excel)
Experience of Social Media Customer Care/Community Management
Familiar with a variety of social media platforms, with an understanding of best practice and usage
Excellent written, verbal and communication skills
Customer service background essential
Understands how to convey tone of voice and adhere to brand guidelines
Good sense of humor is essential

 

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