Reference: VAC-17481J Company: CySec Authorized and Licensed Investment Firm Location: Limassol Salary: 1800 to 2500 Euro gross.
Our client, a CySec Authorized and Licensed Investment Firm located in Limassol is looking to hire a MetaTrader Technical Support Specialist
Handle incoming client support requests for the MetaTrader platform
Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
Follow the processes and procedures.
Maintain a solid understanding of companys offering and forthcoming releases
An indepth understanding of the Metatrader Platform.
Ability to communicate efficiently with clients, maintaining a positive and professional attitude
Ability to grasp technical and financial concepts quickly, based on the available training material
Able to work under pressure and handle emergency situations effectively
Excellent fluent written and spoken English.
Analytical thinking and attention to deal
Results driven and self-motivated