Level 1- Technical Support Agent- Chinese

24 May 2019, Comments: 0

Reference: VAC-17417N
Company: Leading Fintech Provider
Location: Limassol
Salary: Salary between 1,400 – 1,600 EUR Gross based on experience plus benefits


Job Detail
Our client is a leading Fintech provider focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.

The Level-1 Technical Support team is responsible for providing first line support to company’s clients. The team is the initial point of contact for all incidents and requests that come through via chat, email or phone.

They are looking for Chinese speaking Level-1 Technical Support Agents, which will be part of the Level-1 global team. This is an entry position, reporting to the Head of the Level-1 team. The team member will be responsible for assisting clients, providing support and basic troubleshooting based on the information available on our Help Center.

Responsibilities:
Handle incoming client requests via chat, email and phone for the companies products and applications
Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
Follow the processes and procedures of the Level-1 department
Maintain a solid understanding of company’s offering and forthcoming releases

Requirements:
Native/Fluent Chinese speaker
Ability to communicate efficiently with clients, maintaining a positive and professional attitude
Ability to grasp technical and financial concepts quickly, based on the available training material
Able to work under pressure and handle emergency situations effectively
Excellent fluent written and spoken English, additional languages represent a plus
Flexibility to work on a rotating shift schedule
Analytical thinking and attention to deal
Results driven and self-motivated

Benefits:
Attractive remuneration package
Excellent working environment
Strong career development opportunity with growth within the company and the fintech industry

Job Type  Permanent

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