Jobs in the Shipping Sector
Team Leader Support
Our client, a Shipping Services Company in Limassol (or Hamburg, Germany) is looking for a Team Leader Support to manage, improve and oversee the daily operations of the Customer Services EMEA team in an efficient and effective way to enhance the customers’ satisfaction and to provide exceptional 1st level customer support and a continuous and professional operation of the team. We are looking for somebody who strongly believes in solutions and improvements, is service-oriented and does not shy away from diving into data analytics. He/she will be managing a team of 7 – 10 people split into 3 places and week plus weekend support and several nationalities. This is a hybrid role (one or two days per week in the office).
In the role of Customer Services Teamlead EMEA you are responsible for a smooth and efficient operation of the 1 st level Customer Support Team to maintain an excellent customers’ satisfaction. You work independently and have direct contact with customers, mostly for escalated and complex problems. You will be the first point of contact for the team members when challenges occur and to connect with other departments to create solutions. The data generated from the Customer Services queue are your source to identify, analyse and provide solutions and improvements for structural problems and to signal new inquiries. Your experience and insights about customer trends, behaviour and characteristics will be essential information for the Sales department and R&D. Next to periodic reporting and organizing the 24/7 on call support, you will also be responsible for arranging presentations for internal training as well as for customer visits in relations to Customer Services. As a Team leader we expect you to manage and continuously train the EMEA Customer Support team based in several European locations. You are a hands-on manager who stimulates the team to come up with reliable and clear information and conclusions and is available to his/her/its team in case of emergencies. You will report to the CS & QM Director and find it natural to act as a good citizen and ambassador of the organization, who treats colleagues as well as customers with integrity and respect.
Responsibilities:
- Comprehensive 1st level customer service and support
- Managing and resolving escalated complaints/ problems and initiating ideas how to prevent repetition
- Signalizing new questions / remarks from customers and addressing it to the CS & QM Director
- Maintaining direct contact with customers in a professional and respectful manner regarding complex problems
- Identifying, analyzing and providing solutions for structural problems
- Monitoring and when needed managing the Customer Services queue
- Arranging presentations for internal training as well as for customer visits in relations to Customer Services
- Utilizing analytics to identify customer trends, behaviour and characteristics and report or make recommendations to the Sales department and/or R&D
- Chart Sales & quotations for existing customers
- Managing On-hold order processing and PAYS reporting
Managerial tasks:
- Acting in accordance with the organization’s strategy and policies
- Organizing and coordinating the 24/7 On-call support for customers
- Managing and continuously training the EMEA Customer Support team based in several European locations
- Stimulating the team to come up with reliable and clear information and conclusions
- Being available for the team in case of high priorities or emergencies
- Generating periodic reviews about the progress and developments of Customer service activities and the team performance.
- Attending regular meetings with peers in the functional departments of Sales, CR and CS to exchange relevant information, ideas and discussing strategic improvements
Requirements:
- At least 5 years’ experience in managing a team
- At least 3 years’ experience in Customer Support
- Experience in marine /shipping industry is a must
- Being familiar with all job-related processes as described in the Quality Management handbook Reporting quality issues according to existing procedures to the Quality Management department Continuously assess job related business and process risks as well as health and safety risks and report to higher management when appropriate
- Proven analytical and organizational ability
- Working knowledge of ECDIS an advantage
- Experience with salesforce CRM software an advantage
- Excellent knowledge of English both spoken and in writing meeting the international set up of the company – Excellent social skills to interact effectively with customers
- Excellent verbal, written and electronic communication skills
- Good presentation skills
- Strong, reliable and diligent
- Good IT Skills
- Personal initiative and responsibility
- Focused on continuously improvements and holds self and others accountable
- Hands-on manager able to make sensible decisions
- Being stress tolerant, performing steadily and effectively under time pressure.
- Being a good citizen and ambassador of the organization
- Acting with respect and integrity towards customers as well as colleagues
- Service-oriented and analytical
- Eu-citizenship
Working hours:
- The working hours are flexible (meaning starting within 7-10 and then working the hours) but calls outside office hours can be expected.
- This is a hybrid role: one or two days per week in the office.
Salary:
- The company is offering a salary of 2,500 – 3,000 Euros gross based on skills and experience
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Team Leader Support with reference number 1161.
Or you can apply directly through your candidate login by hitting the APPLY button.
Technical Superintendent
Our client, an Offshore Services Company in Limassol, is looking to hire a Technical Superintendent for their team in Limassol. The person will spend at least 6 months per year on board the vessel of the fleet, the remaining time they will work from the office or from home remotely connected. The vessels are in West Africa, more specifically 1 in Cameroon, 1 in Angola and 2 in Nigeria.
Responsibilities:
- Inspect the vessels of the fleet and coordinate Master and Chief engineer reg the general maintenances and vessel equipment overhauling
- Verify the Spare parts, provisions & inventory on board
- Day to day operation of the barges through various reports and direct contact with the crew on board
- Follow up of Classification matters in coordination with the fleet Marine Superintendent
- Liaison with the Tech. Dept. of the Ship Manager
- Supervision of additions and heavy repair works
- Inspect new tonnage before eventual chartering or purchase
- Supervise new constructions, based at the shipyard facility
- Planning and Supervise dry docking works
- Valuate the performances of the fleet crew
Requirements:
- At least 3 years of seagoing experience in a similar role is a must
- Relevant degree
- Fluency in English
- EU-citizenship
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Technical Superintendent with reference number 1077.
Or you can apply directly through your candidate login by hitting the APPLY button.
ERP Administrator
Our client is a worldwide supplier of high-specification Offshore Support Vessels and a provider of full lifecycle services to the Oil & Gas industry and they are looking for an ERP Manager to join their team based in Limassol and maintain the group's ERP system.
Responsibilities:
- Manage and maintain the Group ERP and related services; not limited to, database maintenance, user accounts, access rights, document imaging, synchronization between fleet and office, creating projects, and other system and Group requirements.
- Analysing business needs as well as creating and providing tools to improve user processes.
- Monitoring system performance, implementing upgrades, and troubleshooting issues.
- Liaising with the system provider.
- Training users.
- Any other reasonable duties as required by the department.
Requirements:
- Bachelor's degree in Computer Information Systems or related field is preferred but not necessary.
- Candidate should have some experience with Information Systems, specifically ERP.
- Strong analytical and problem-solving skills.
- Demonstrated ability to work with department leaders and team members to discover, document, and implement business processes in the ERP application platform.
- Excellent attention to detail.
- Excellent communication and teamwork skills.
- Excellent organizational skills, including multitasking and time management.
- Clean criminal record.
- Proficient in English – Written and oral.
- Experience in the shipping industry would be an advantage.
Benefits:
- Permanent Employment.
- Immediate Start.
- 6 months probationary period.
- Hours: Monday – Friday, from 09.00 to 17.00 hrs with ½ for lunch.
- Location: In Germasoyia, Limassol, moving to port offices from Jan 2023.
- 21 Days leave.
- Private Medical cover.
- Provident fund after 6 months.
Salary:
Salary: €1300 – €1600.00 gross dependent on experience.
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of ERP Administrator with reference number 1015.
Or you can apply directly through your candidate login by hitting the APPLY button.
Maritime Technical Service Engineer
Our client, a Shipping Services Company in Limassol, is looking for a Maritime Technical Service Engineer who likes traveling. In this role the Engineer, you will get 1 – 2 months of training and travel to ports and install navigation systems on vessels. Engineers are always traveling to countries worldwide: Asia, Spain, Greece, Middle East, Africa, US, etc. We are looking for someone who can hit the ground running so it would need to be someone with experience. Specific training for our equipment will be provided
Responsibilities:
Comprehensive customer service and support (after-sales service)
Development of relationships with internal departments and external clients
Support of sales team
On-Call Service
Training of technical partners
Installation on board
Training of users
Preparation of installation plans
Handling technical reviews
Testing of equipment
Tier 1 and Tier 2 24/7 customer support
Meeting the personal KPI's
Acting in accordance with the organization's strategy and policies
Being a stimulating, cooperative and supportive team member and pro-actively contribute to the completion of the team's workload
Requirements:
Experience with NMEA is a must
Being familiar with all job-related processes as described in the Quality Management handbook
Reporting quality issues according to existing procedures to the Quality Management department Continuously assess job-related business and process risks as well as health and safety risks and report to higher management when appropriate
Experience in installing equipment would be a big plus
English, spoken and written.
Personal initiative and responsibility
Ability to work autonomously and self-reliant
Being stress-tolerant, performing steadily and effectively under time pressure
Reacting calmly towards customers under all circumstances.
Focused on continuous improvements and holds self and others accountable
Willing to learn and to travel a lot
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Maritime Technical Service Engineer with reference number 91.
Or you can apply directly through your candidate login by hitting the APPLY button.