Jobs in the Payment Processing Sector

We have 10 opportunities in the Payment Processing sector for which we are currently recruiting.
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Onboarding Officer

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 15 Oct 2024 17:12:21 GMT

Salary: 2500-3000 K gross monthly + 13th

Our client is a new EMI company in Limassol looking to hire an onboarding officer with EMD/EMI experience. They are part of a well-established and reputable smart payment cashier software company that has been in the market for over 10 years.

Department: Legal
Reports To: Legal & AML Manager

Job Summary:

  • The Onboarding Officer will play a crucial role in welcoming new clients to our platform and ensuring a smooth transition during the initial setup phase.
  • As the primary point of contact for new customers, the Onboarding Officer will be responsible for guiding clients through the onboarding process, addressing any inquiries or concerns, and providing exceptional customer service.

Responsibilities:

  • Manage the end-to-end onboarding process for new clients, including gathering necessary documentation and verifying information.
  • Conduct thorough due diligence (KYB/AML) to verify the identity and legitimacy of business clients.
  • Ensure accurate and up-to-date documentation records of all clients for audit and regulatory reporting purposes.
  • Ensure compliance with regulatory requirements and company policies throughout the onboarding process.
  • Maintain accurate records of client interactions and onboarding progress in our CRM system.
  • Communicate effectively with clients to explain our services, answer questions, and address any issues that arise during the onboarding process.
  • Collaborate with internal teams, including Customer Support, and Technical Support, to coordinate efforts and streamline the onboarding experience.
  • Proactively identify opportunities to improve the onboarding process and enhance the overall customer experience.
  • Ability to perform administrative tasks as required to support daily operations and ensure smooth workflow.

Required Qualifications:

  • Proven experience in conducting due diligence for onboarding within the financial services, fintech, payment industries, or an EMI environment, along with a background in customer service, client onboarding, or similar roles, preferably in the financial or technology sectors.
  • Strong understanding of KYB due diligence procedures.
  • Holder of any related 
  • Bachelor’s degree.
  • Proficiency in using CRM systems and other relevant software tools.
  • Knowledge of regulatory requirements related to payments and financial services is preferred.
  • Strong communication skills, both verbal and written, with the ability to effectively engage with clients and internal stakeholders.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • A customer-centric mindset with a passion for delivering exceptional service and building long-term relationships with clients.

Benefits:

  • 2500-3000 Gross monthly
  • +13th

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Onboarding Officer with reference number 2932.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Payments Operations Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 15 Oct 2024 16:58:43 GMT

Salary: Salary based on skills and experience + bonus + medical insurance.

A Prop Trading Services & Solutions Company in Limassol is looking for a dynamic and experienced Payments Operations Manager to oversee and optimize their entire payments cycle. This role will play a key part in the launch phase of a new and exciting business. The ideal candidate will be involved from the ground up, negotiating terms with payment gateways, setting up payment connections, and designing the overall flow-of-funds strategy. This is a unique opportunity to shape the payment infrastructure and strategy for a rapidly growing company.

Responsibilities:

  • Manage the full payments cycle, including onboarding new payment gateways and optimizing existing ones.
  • Negotiate commercial terms and establish contracts with payment processors and financial institutions.
  • Develop a flow-of-funds strategy, ensuring efficiency, transparency, and compliance.
  • Handle daily operations related to payment processing, reconciliations, and settlements.
  • Manage chargebacks, disputes, and refunds while maintaining a low dispute ratio.
  • Work closely with compliance teams to ensure adherence to regulatory requirements (AML, KYC, PCI-DSS).
  • Oversee integration and performance of various payment methods (credit cards, e-wallets, bank transfers, etc.).
  • Establish and maintain strong relationships with payment processors and financial institutions.
  • Monitor payment-related KPIs and prepare regular reports on the performance and efficiency of payment channels.
  • Troubleshoot and resolve payment-related issues in collaboration with internal teams and external partners.
  • Ensure all payment processes are documented and updated in line with company policies.
  • Manage anti-fraud measures and implement systems to reduce fraudulent transactions.
  • Continuously research and stay up-to-date on new payment solutions and technologies to optimize operations.

Requirements:

  • At least one year experience in a similar role. 
  • Proven experience (3+ years) in payment operations, preferably in a financial services or fintech company.
  • Strong knowledge of payment gateways, chargebacks, and compliance regulations.
  • Experience with various payment methods and technologies.
  • Experience negotiating commercial terms and working with external partners.
  • Ability to manage multiple payment providers and integrate new ones.
  • Strong analytical skills and attention to detail.
  • Excellent communication and relationship management abilities.
  • Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.
  • Familiarity with anti-fraud tools and techniques is a plus.
  • Bachelor’s degree in Finance, Business Administration, or a related field (preferred but not mandatory).

Working hours:

  • The working hours are Monday to Friday from 9:00 to 18:00 (onsite)

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payments Operations Manager with reference number 2927.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Partnerships Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 17 Sep 2024 16:04:16 GMT

Salary: 4-5K gross monthly +13th + Company Benefits

Our client, a smart payment cashier software company, is currently looking for a Partnerships Manager to join their team in Limassol or you have the option of being based in Dubai. 

Job Title: Partnerships Manager
Department: Payment Optimization
Reports To: Head of Payments
Job Type: Full-Time

Job Summary:

  • The Partnerships Manager will manage and develop strategic partnerships with payment service providers (PSPs).
  • The Partnership Manager will work closely with various teams, including product, engineering, business development, and payment optimization, to ensure the success of these partnerships and the growth of the company's payment processing capabilities.

Roles & Responsibilities:

  • Build, negotiate and maintain strong relationships with PSP partners, acting as the primary point of contact and facilitating communication between both parties.
  • Develop and execute onboarding plans for new PSP partners, ensuring smooth integration and successful launch of their payment services on our platform.
  • Manage contractual agreements with PSP partners, ensuring compliance with all legal and regulatory requirements.
  • Monitor and report on the performance of PSP partnerships, identifying areas of opportunity for improvement and collaborating with internal teams to implement changes.
  • Work with cross-functional teams to identify and prioritise new partnership opportunities and develop a strategy to grow the company's payment processing capabilities.
  • Prepare and deliver presentations to share insights, updates, and training on payments with relevant stakeholders.
  • Stay up-to-date with industry trends and developments related to payment processing, and identify opportunities for the company to differentiate itself from competitors.
  • Collaborate with the product team to provide input and feedback on new payment features and functionality, and ensure these align with the company's PSP partnership strategy.
  • Work closely with the payment optimisation team to identify opportunities to improve payment processing performance and increase transaction success rates, ultimately driving revenue growth.
  • Collaborate with the payment optimisation team to analyse data, identify trends related to payment processing performance, and provide feedback to PSP partners on how to improve their services for our platform, with the ultimate goal of increasing revenue for the company.
  • Develop business cases for integrating new PSPs, including potential revenue and customer experience benefits, and present these to relevant internal stakeholders to gain buy-in for new partnerships.

Required Qualifications:

  • Minimum 3 years of experience working at a Payment Service Provider (PSP) or in a related role withing the payment industry.
  • Experience in negotiating contracts and managing partnerships.
  • Strong understanding of the payments industry, including knowledge of various PSPs and payment technologies.
  • Ensure a comprehensive understanding of transaction flow, including the movement of data across systems.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong professional relationships.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Detail-oriented and highly organized with strong project management skills.
  • Technical proficiency with payment platforms and integration processes will be considered an advantage.

Benefits : 

  • 4-5K Gross 
  • + 13th  
  • + company benefits

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Partnerships Manager with reference number 2844.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Senior Account Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 17 Sep 2024 04:33:32 GMT

Salary: Attractive salary + 13th + company benefits

Our client, a smart payment cashier software company, is currently looking for a Senior Account Manager to join their team in Limassol.

Job Summary:

  • We are  looking for a highly talented Senior Account Manager to join our newly formed account management team in Limassol. 
  • The Senior Account Manager will drive maximum value across our customer base of large-sized businesses.
  • The role is key to customer retention, providing best in class service and account development goals, all within our growing customer base.
  • The Senior Account Manager will be responsible for a portfolio of clients, will focus on the use and adoption of the companies Orchestration solutions, be the primary point of contact and a trusted advisor to our clients. 
  • This is a direct client facing role.

Roles & Responsibilities:

  • Deliver on key business metrics including – revenue growth, profitability and client retention. Proven experience in exceeding sales goals by proactively managing relationships and upselling solutions to existing Merchants.
  • Ability to collaborate with internal, cross functional teams (product management, POM, CSM, legal and finance) to deliver effective solutions and navigate business challenges with merchants.
  • Act as a leader within the business and as a thought leader to your colleagues and clients.
  • Lead ongoing strategic customer meetings to communicate best practices, successes and business results, facilitate Quarterly business reviews and own internal executive meetings.
  • Utilize forward thinking to implement creative ways to improve customer relationships and drive the company's strategy.
  • Demonstrate successful customer negotiation skills.
  • Analyze key performance metrics to deliver business reviews, make consultative and strategic recommendations to add value to all parties.
  • Create SMART account plans.

Qualifications:

  • 5 + years of Global Payments and Account management experience
  • Strong knowledge in Payment gateway/Orchestration Engine/SaaS/high tech industries successfully managing and expanding Merchant relationships.
  • Proven commercial acumen, ability to create complex pricing propositions backed with strong negotiation skills.
  • Strong strategic consultative selling and customer management experience, focusing on the Large – Enterprise merchant segment.
  • Success in working in a fast paced environment utilizing tools like Hubspot/Salesforce & data analytic tools to help drive value added discussions.
  • Proven Account management approach to Retain, Serve and Grow principles.
  • Strong knowledge of Payments landscape – APM’s, card, Fraud, BNPL, Mobile payments, omni channel, with Orchestration Engine experience as a bonus.
  • Excellent communication skills (written/verbal) that are leveraged to address complex or demanding business issues and opportunities.
  • Experience based issue resolutions skills that facilitate dialogue across all levels of a business including at Partner level.
  • Strong individual contributor who has a passion for customer service and who drives results.
  • Strong analytical and problem solving skills.
  • Ability to travel.

Benefits : 

  • Attractive salary 
  • + 13th  
  • + company benefits

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Senior Account Manager with reference number 2840.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Customer Success Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Mon, 16 Sep 2024 06:57:41 GMT

Salary: Attractive salary + 13th + Company benefits

Our client, a well established and reputable smart payment cashier software company, is currently looking for a Customer Success Manager to join their group in Limassol.

The ideal candidate will have previous experience in building and maintaining long-term relationships by serving as an internal merchant advocate.

Roles & Responsibilities:

  • Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals, and strategies to identify opportunities to better leverage how the client works with the company
  • Train Merchants on the best use of our software to match their business needs and notify clients of software upgrades and schedule training on new features for the client’s staff
  • Create awareness of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients.
  • Maintain a high level of client satisfaction through effective client support and problem determination
  • Evaluate and analyze Merchants needs to promote the success of a business by identifying which product and processing settings features suits them best. Keep the client informed on the results of the analysis and their requests of new features and integrations
  • Onboard New Clients, one of the most important tasks as the merchant begins their journey on using the company's technology
  • Merchant Advocate ensuring customer feedback is heard and act upon

Candidate Requirements:

  • 2 to 3 years’ experience in Account Management, Customer Service or Business Development in the online payments industry.
  • University/College degree in business or related field.
  • Strong client relationship management skills.
  • Excellent problems solving skills.
  • Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
  • Excellent verbal and written English communication
  • Exceptional knowledge of the Internet and how users interact with content
  • Understanding of search engine queries and directory sites
  • Previous experience working with different CRM systems and/or in-house software programs in the payment industry
  • Attention to detail and strong organizational skills
  • Must possess a strong work ethic
  • Eager and willing to overcome challenges
  • Demonstrated ability to work in a fast-paced, competitive, and fun environment
  • Proficient in MS Word, Excel, Outlook, PowerPoint
  • Knowledge and understanding of HTML/ CSS is considered an asset

Benefits:

  • Attractive salary
  • + 13th  
  • + Company benefits

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Customer Success Manager with reference number 2838.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Business Development Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 10 Sep 2024 05:10:33 GMT

Salary: Attractive salary + 13th + company benefits

Our client, a smart payment cashier software company, is currently looking for a Business Development Manager to join their team in Limassol.

Reports To: Interim Head of Sales

Job Summary:

  • The Business Development Manager will play a key role in driving the growth of our payment orchestration platform.
  • The individual will be responsible for identifying new business opportunities, building relationships with potential clients, and developing strategies to expand our market presence.
  • The ideal candidate will have a deep understanding of the payment industry and a proven track record of success in business development.

Roles & Responsibilities

  • Conduct thorough market research to identify new business opportunities.
  • Identify and engage with potential clients.
  • Lead the end-to-end sales process, from initial contact to contract negotiation and closure.
  • Collaborate with internal teams to integrate partner solutions.
  • Prepare and deliver presentations and proposals.
  • Develop a robust pipeline of prospective clients 
  • Develop and maintain strong relationships with merchants, platforms and service providers.
  • Support and present the company at marketing and cross-border industry events.
  • Address client concerns and provide solutions to enhance their experience with our platform.

Desired Skills and Expertise:

  • Bachelor’s degree and above
  • 5+years of experience of hands-on sales and/or business development towards FX or gaming operations, or with credit card processing providers.
  • Experience with eCommerce sellers/industry is a plus
  • Proven track record and high familiarity in global Fintech markets; access to industry related resources is an advantage
  • Experience in cross-border eCommerce, online B2B, or familiarity with risk control of cross-border transactions is preferred
  • Excellent in communication, professional in English writing and speaking skills
  • High interpersonal skill
  • Willing to travel, abilities to work independently with a highly self-motivated and innovative mind

Benefits:

  • Attractive salary
  • + 13th  
  • + Company benefits

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Business Development Manager with reference number 2821.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

PSP Specialist

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 10 Sep 2024 05:07:51 GMT

Salary: Salary of 1,500 - 2,000 Euros gross per month

Our client is a Technology Company in Limassol. They are now looking to employ a PSP Specialist.

Responsibilities:

  • Identifying, evaluating and onboarding new merchants based on business needs.
  • Managing merchants’ performance (approval rates, issues).
  • Create user and integration manuals for new merchants.
  • Managing new and existing implementations / Liaising with merchants developments teams.
  • Testing and setting up the implementation of new Clients.
  • In charge of reconciliation between merchants and PSP’s
  • Contract Negotiations with International merchants.
  • Report and present to management (performances, data and information related to the company’s merchants and PSP’s
  • Maintaining and creating Compliance / Regulatory Requirements.
  • Manage day to day communication with merchants and payment providers.

Requirements:

  • University degree in Finance, Business or Operations Management.
  • A minimum of 2 years of previous experience in a Payments Management role.
  • Payments knowledge and expertise.
  • Previous payment integration and reconciliation experience
  • Outstanding organisational skill.
  • Advanced excel skills.
  • Strong verbal and communication skills.
  • Competent negotiation skills.
  • Previous project management experience
  • Fluency in English.

Working hours:

  • The working hours are 8am – 5pm, Monday – Friday (onsite job)

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of PSP Specialist with reference number 2820.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Front Office Operators

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Sat, 07 Sep 2024 08:57:20 GMT

Salary: 13th Salary

Our client is a licensed Payment Institution and offers money transfer services and retail currency exchange services to its clients, my client is currently looking to recruit two further Front Office Operators for its Limassol based offices.

Requirements: 

  • Fluent in English, both spoken and written.
  • Computer literacy: Email, MS Office
  • Past experience related to cash handling and over the counter sales will be considered an advantage
  • Use of spoken Greek will be highly regarded
  • Use of spoken Nepalese, Tagalog, Sinhalese or Hindi will be considered as an advantage

Salary and benefits: 

  • Salary range: Between 1000 and 1400 NET based on experience, qualifications and use of relevant languages.
  • Additional benefits: 13th salary

Working hours: 

  • The offices are open Monday to Friday and the successful candidates will be working on a shift rotational basis.  
  • Working Hours: Flexible, shift based working schedule
  • Office Working Hours: Monday to Sunday 08:00 to 19:45, including most public holidays (compensation for public holidays shifts)
  • The employment is divided in shifts and are very flexible with the schedule preparation, however the standard brackets are: 08:00 to 14:00, 13:45 to 19:45, 08:00 to 19:45

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Front Office Operators with reference number 2812.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Payment Optimization Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Tue, 22 Oct 2024 08:00:05 GMT

Salary: Attractive salary + 13th + company benefits

Our client, a smart payment cashier software company, is currently looking for a Payment Optimization Manager to join their team in Limassol.

Job Summary:

  • The POM will represent merchants in discussions with Payment Solution Providers (PSPs), assist in completing onboarding processes, and serve as a business advisor.
  • This role requires a blend of strong analytical skills, relationship management, and effective communication to optimize payment solutions and achieve business targets

Roles & Responsibilities:

  • Oversee and manage an expanding portfolio of merchants, ensuring their needs and business goals are met through effective payment solutions.
  • Act as the main point of contact between our merchants and PSPs, facilitating smooth onboarding processes and fostering strong working relationships.
  • Establish and maintain close relationships with merchants, providing ongoing business advisory services and recommending appropriate payment solutions based on their business models and financial structures.
  • Analyze financial data to monitor the performance of merchants suggesting and implementing new payment solutions to enhance their operations and profitability.
  • Maintain regular communication with PSPs to stay updated on their offerings and onboarding requirements. Analyst their financial performance to optimize the matching process between merchants and PSPs.
  • Manage existing and ongoing relationships between our merchants and PSP s to ensure mutual satisfaction and success.
  • Reporting on performance metrics and contribute to achieving monthly division targets through strategic planning and execution.

Required Qualifications:

  • Bachelor’s degree in Business, Finance or related field.
  • Proven experience in portfolio management, within the payment solutions or fintech industry.
  • Strong analytical skills with the ability to interpret financial data and make informed recommendations.
  • Excellent communication skills 
  • Ability to build and maintain relationships with diverse stakeholders.
  • Fluent in English

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payment Optimization Manager with reference number 2620.
Or you can apply directly through your candidate login by hitting the APPLY button.

 

Payments Product Manager

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Payment Processing

Updated on: Wed, 07 Aug 2024 08:23:25 GMT

Salary: Salary based on skills and experience + medical insurance after 6 months and annual performance bonus

An International Fintech Electronic Money (EMI) Company in Limassol is looking for a Payments Product Manager.

Responsibilities:

  • Product planning, coordination and execution throughout the Product Lifecycle
  • Managing multiple products journals
  • Configuration of the System / software based on the business requirements
  • Defining the product vision and working closely with the stakeholders to ensure revenue and customer satisfaction
  • Managing and negotiating relationships with third party suppliers
  • Optimizing and improving product with innovative features
  • Engaging in ongoing competitive analysis of competition
  • Managing and maintaining excellent working relationships with development teams
  • Building on collaboration, brainstorming and communication
  • Quantifying and analyzing business value for new features and feature improvements

Requirements:

  • Minimum 2 years of experience in product management and business analysis within the Fintech sector, specifically in the payments industry
  • An understanding of software development an ability to work closely with Technology teams in scheduling functional and non-functional requirements
  • Effective verbal and written communication skills, able to write clearly and interact well with all levels of audience
  • Good attention to detail, an ability to assimilate, sort and aggregate complex information quickly
  • Strong teamwork, co-ordination, planning and influencing skills
  • Analytical, familiar with interpreting data leading to valuable, actionable insights
  • Creative thinking backed by strong analytical and problem-solving skills

Working hours:

  •  The working hours are 09:00/09:30 – 18:00/18:30, Monday – Friday

To apply:

Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Payments Product Manager with reference number 2436.
Or you can apply directly through your candidate login by hitting the APPLY button.