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Operations & Project Specialist

Location: Cyprus, Limassol

Job Type: Permanent

Job Sector: Management

Updated on: Mon, 13 Mar 2023 09:23:03 GMT


Our client is the leading e-commerce marketplace in Cyprus and they are looking for an Operations and Projects Specialist, to support their growth. They are looking for a passionate individual with attention to detail and self-driven team player to join their team in Cyprus. 


  • Possess full and thorough understanding of Company’s processes.
  • Optimise existing processes, considering company-specific operational mode.
  • Build internal processes: Analyse all the procedures, drafts and communicate new ones depending on the action/needs.
  • Recommend actionable improvements in internal processes to ensure processes efficiency.
  • Prepare in detail flow of work in new business initiatives, identifying all necessary steps and actions.
  • Support the Operations teams, providing accurate and up-to-date information on workflows.
  • Be the liaison between Customer Care and Sales departments for all new projects/business initiatives.
  • Be responsible for the management of workflow throughout all departments within the company.
  • Be responsible for ensuring that the daily services are delivered to end-customers smoothly and efficiently.
  • Prepare requests to later be submitted to Group Development Team, in detailed yet comprehensive specs format.
  • Test and prepare reports for new developments/releases provided by Group Development Team.
  • Work closely with internal teams to communicate new implementations and platform enhancements.
  • Lead the interaction with all involved parties: Internal Users, Customers, and platform end-users.
  • Be the owner of Company’s CRM system, applying necessary changes to serve better Sales and Customer Care departments in-line with Company’s key objectives.
  • Facilitate management needs in business specifications, reporting and testing.
  • Prepare business related statistics and reports.
  • Acquire experience with internal systems and update content.
  • Prepare training material for new and current employees.
  • Work closely with Management Team according to internal organisation needs.


  • A Bachelor’s degree in Business Administration, IT or any other related field.
  • A Master’s degree in the above areas will be considered an advantage.
  • At least 3+ years of experience in a similar position.
  • Fluency in Greek and English language is mandatory.
  • Experienced with processes drafting, policy development and working knowledge of procedure documentation.
  • Fluency with e-commerce UX.
  • Capable to acquire the complete picture/needs even when not all details are specified.
  • Possess the ability to pass down the chain important/complex concepts with simple yet accurate language/manner.
  • Skills in the analysis and re-engineering of processes and procedures.
  • Working knowledge of CRM, preferably HubSpot.
  • Strong communication capabilities, emphasising in active listening.
  • Ability to develop, evaluate, and edit the content, structure, and format of a range of written materials.
  • Capable in organising and coordinating team members.
  • Capable to communicate professionally and effectively across all company levels.
  • Pay huge attention to detail on a timely manner.
  • Capable of resonating with internal teams to produce excellent teamwork.
  • Expose can-do attitude in under pressure conditions and adapt in fast-paced environments.
  • Self-driven personality, requiring limited guidance.
  • Resilient in getting challenged at your proposals/ideas.


  • Remote Work 
  • 21 days holidays
  • Technical equipment
  • Ongoing training

* This is a remote-based, full-time position.

To apply:

Please send your CV to StaffMatters at and mention that you are applying for the vacancy of Operations & Project Specialist with reference number 895.
Or you can apply directly through your candidate login by hitting the APPLY button.