Junior IT Support Officer
Our client is a growing Forex company regulated by CySEC and they are currently seeking to recruit a Junior IT Support Officer to join their team based at their Head Office in Limassol.
To complete basic IT maintenance and support tasks
To manage first-tier Helpdesk relationships.
To ensure that IT support requests are managed effectively and responded to in a timely manner (either by completing requests themselves or raising them with our higher-level Helpdesk support where necessary).
Act as front-line Support Engineer, ensuring all support tickets are proactively monitored and managed throughout their lifecycle, and regularly updated with active service communications.
Resolve first-line support issues where necessary while liaising with Helpdesk queries, internal customers, and support partners in order to resolve first line support issues.
Escalate issues and support requests, as needed to Technical Lead Support, and follow policies and procedures to include incident/problem escalation.
Create user accounts, manage permissions and delegate user passwords while also maintain Company’s knowledgebases.
Support our multi-disciplinary software and infrastructure development teams as needed.
Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems
Complete any other tasks as requested by your line manager or a senior member of staff.
Be part of an occasional out-of-hours on-call rota when it is invoked.
Experience with Microsoft operating systems, including installation and configuration.
Experience with computer and peripheral hardware servicing and basic repairs.
Some IT/Computing qualifications are preferable but not essential.
Knowledge and understanding of standard office software packages.
A good standard of written and oral communication.
Background in Customer Support / Service Desk
Disciplined, self-organised and motivated to learn and improve in a busy and changing environment
Good spoken English, written and verbal communication skills
Excellent attention to detail.
Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.