IT Support Officer
Our client is a Global Private Equity Firm that is in the process of setting up offices in Cyprus, and they are looking to hire an IT Support Officer to be part of their IT Team based at their offices in Nicosia.
The successful candidate will sit directly under the Head of IT where his/her remit will be to provide end user support to approximately 200 users. Providing 1st and 2nd line support to the company, the successful candidate will need to have a strong combination of technical and interpersonal skills and have experience in the MS Windows environment, desktop support and being part of a helpdesk team.
The primary responsibilities will include:
Provide 1st/2nd level IT Support to the employees of the organization.
Serve as the first point of contact for users seeking technical assistance over the phone or email
Responsible for Asset Management: inventorying, registering, tracking of assets (physical/digital), and performing periodic verifications of inventory across the organization
Maintain the IT Helpdesk, raise/resolve tickets, escalation to 3rd parties. Provides IT support for desktops, printers, peripherals, telephone systems, and mobile devices
Deal with all types of customer enquiries via face to face, email, ticketing system and remote over the phone
Prepare workstations (hardware/software), telephony devices and other equipment for users
Responsible for the organizing, maintenance and upkeeping of IT offices and storage rooms
Manage and administer IT equipment including peripherals
The ideal candidate will have/be:
Solid understanding of Microsoft operating systems and the suite of Microsoft Office applications, mobile devices running Android and iOS and computer networking
Minimum of 2 years of experience in a similar position
Holder of relevant bachelor’s degree would be preferred
Microsoft certification would be considered an advantage
Knowledge of AD, DNS, DHCP concepts
Knowledge of network switching and concepts
Fluency in Greek and English language
Team player mentality is a must
Attention to detail and excellent organizational skills
Able to adapt and learn new skills
Politeness, discretion, trustworthiness, and good manners are a must
The company is offering a competitive remuneration package to the successful candidate based on skills and experience.