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Safer Gambling Agent

Safer Gambling Agent

Reference: VAC-20041N
  • Company:Online Gaming Company
  • Location: Cyprus, Limassol
  • Salary: Salary up to 1,500 EUR gross based on skills and previous experience plus benefits
  • Job Type: Permanent
  • Job Sector: Online Gaming
  • Added on: 19/02/2021

Our client is a highly successful and fast-growing Online Gaming Company and they are looking to hire an energetic Safer Gambling Agent for their offices based in Limassol.

Responsibilities:
Monitor players entering the Risk Queue and identify further actions to be taken based on the risk presented by the player.
Undertaking KYC health check reviews of the players’ accounts identifying missing and/or expired customer due diligence documents.
Taking further actions based on the risk presented by the player directly related to the above for example requesting missing documents and/or placing account restrictions.
Screening clients/marking players to be screen against the automated system used by the company for identifying PEP, Adverse Media, Sanctioned individuals and take the appropriate actions accordingly.
Take different customer interactions including the request for occupation details/Source of Funds/Source of Wealth and input the data into the back-office system of the company.
Monitor players spending against their known income and take the appropriate action on a case-by-case basis by assessing the affordability of the player.
Assist compliance team in ensuring that marketing communications are undertaken in a socially responsible manner and in line with related marketing rules and regulations.
Assist in general compliance enquires if and when requested to do so.

Requirements:
The position requires working night shifts on a 24/7 shift basis including public holidays and weekends
Ability to problem solve and multitask.
Computer literate. Excellent knowledge of Excel and MS Word.
Excellent command of the English language.
Trustworthiness.

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