Customer Support Representative
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.
Deal directly with clients via phone, email and live chat
Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Respond to customer queries in a timely and accurate manner
Advise customers on company information, products, services and trading platforms
Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
Keep records of customer interactions and gather customer feedback
Follow communication procedures, guidelines and policies, and handle change renewals
Handle back office queries and obtain the necessary internal compliance information, contracts, documentation.
Liaise with other departments for unresolved issues
Previous experience in a Customer Support environment
Degree holder in business or information technology
Fluent in English and Spanish with excellent communication skills.
Strong phone contact handling skills and active listening
Computer literacy, with a working knowledge of Microsoft Office applications and CRM systems
Ability to multi-task, prioritize and manage time effectively
Previous experience in the Finance industry favourable but not a necessity.
Monday- Friday 2pm- 11pm