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Customer Support Representative

Customer Support Representative

Reference: VAC-19963M
  • Company:CySec Licensed International Forex Trading Company.
  • Location: Cyprus, Limassol
  • Salary: Salary based on qualifications and experience plus excellent company benefits.
  • Job Type: Permanent
  • Job Sector: Forex
  • Added on: 03/02/2021

Our client is a leading international CySec Licensed Forex Trading Company with offices in a number of locations worldwide. This is a unique opportunity to handle all clients’ communication via telephone, emails and chats.

Deal directly with clients’ inquiries through phone, email and live chats
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Coordinating with the sales team and other relevant departments to properly and effectively assist clients
Assisting new clients with the account opening process and company’s KYC procedures
Provide clients with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the company and provide high-level service through the necessary channels.

University/College degree
Fluent Verbal and Written English (native or near-native) as well another language other than Greek
IT proficient
Minimum 6 months in a Customer Support role in the Forex industry is a must
Excellent communication and organizational skills
Prepared to work shifts and bank holidays on a 24/5 rotation
Ability to work under pressure

Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with an evening shift once a week, which is until 9:00pm except Friday which is until 10:00pm.

The company is offering a competitive salary based on qualifications, skills and experience, including an excellent benefits package including:

After completion of 6 months of service with the company, you will qualify for the following benefits:
Fully paid Medical Insurance for the employee
Medical Insurance for your immediate family
Life Insurance for the employee
Provident Fund

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