Technical Support Specialist (Tier II)
Our client is a well established IT Software Development Company based in the US and they are the #1 provider of Health Information and Incident Management software to the Shipping, Energy and Mining industries globally.
They are in the process of setting up operations in Limassol and are looking to hire talented Technical Support Specialists to join their team to be established in Cyprus.
The ideal candidates will have:
2+ years prior experience providing troubleshooting assistance to business end-users.
Prior experience providing escalated technical support in a SaaS environment, or prior
Experience working with ZenDesk and/or Jira
Experience with Linux (Ubuntu*).
Experience debugging UI & API issues.
Intermediate knowledge of relational database concepts (foreign keys, join types, etc.) and SQL syntax (preferably MySQL).
Excellent written & verbal communication skills in English
Excellent organizational skills and attention to detail, especially in the context of prioritizing issues and ensuring proper categorization of helpdesk tickets.
Ability to see the “big picture” of reported concerns, identify the consequential effects of changes, etc.
Ability to read, parse, and interpret Linux system logs and application logs to identify errors.
The positions will initially be remote based roles for the first 3 – 6 months until the office in Limassol is established.
The working hours will be standard Monday to Friday 9am – 6pm with some flexibility based on projects and software life cycles.
The company is offering a competitive salary that will be based on experience.