+357 25341383 admin@smstaffmatters.com

Call Monitoring Officer

Call Monitoring Officer

Reference: VAC-19884N
  • Company:Cyprus Investment Company (CIF)
  • Location: Cyprus, Limassol
  • Salary: Salary 1,300- 1,800 EUR gross based on experience plus medical insurance plus benefits
  • Job Type: Permanent
  • Job Sector: Forex
  • Added on: 12/01/2021

Our client is a Cyprus Investment Company (CIF) and a part of a global group offering access investments and professional technology solutions to clients and they are looking to hire a Call Monitoring Officer to join their team based in Limassol.

Responsibilities:
Monitoring recorded calls on a daily basis
Quality Assurance Performance
Quantity/Deadlines
Provides feedback data to management
He/She will be required to have critical & logical thinking, analysis & research skills
Optional – Fast typing skills

Requirements:
Knowledge of computer operations – Good Excel/World
Be a good listener
Ability to work under pressure
Effectively prioritize urgent cases/multi-task in fast paced team environment
Efficient Typing Skills/Reports
Creative ability & writing proficiency in English and fluent Arabic, German, Italian or Spanish will be considered an advantage
Strong critical thinking skills
Experience with Forex Industry for at least one year

Benefits
Excellent remuneration package based on experience, skills & performance
23 days’ annual leave
Be part of a dynamic and creative team with positive and friendly atmosphere
Sponsorship on work related trainings & professional examination
Comfortable office in the city center
Medical Cover from start

Working hours:
Monday – Friday 9am-6pm

Proceed with the application – change button to application and not application(s)