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Senior Customer Support Agent

Senior Customer Support Agent

Reference: VAC-19816G
  • Company:Financial Services
  • Location: Cyprus, Limassol
  • Salary: Salary: From 20 000 to 25 000 Euros gross annually based on skills and experience
  • Job Type: Permanent
  • Job Sector: Customer Service
  • Added on: 29/12/2020

Our client a online Financial Services company based in Limassol is looking to recruit an experienced Senior Customer Support Agent that will respond to users’ inquiries via our ticketing system, live chat and phone.

This role is responsible for resolving all inquiries that our users might have in a professional and timely manner and will also be responsible for assisting junior agents. In this role you will report directly to your assigned team leader. Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support.

Responsibilities:
Provide direct customer support via tickets, live chat and phone
Helping users with onboarding and account-related requests
Helping junior agents and, when needed, escalating issues to team leaders
Support process improvement
Identifying customer needs and helping customers use specific features
Reporting product malfunctions
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:
2-3 Years of Experience as a Customer Support agent
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Ability to multitask and prioritize
Customer-focused mindset
Fluent in English
Ability to work in a team that offers 24/7 support
Team player that can also work independently
Ability to answer phone, listen actively, relay information, and type basic information simultaneously
Ability to work in a global environment

Familiarity with crypto and/or financial services is a plus!

Working Hours:

Monday to Friday 9:00am to 6:00pm

Salary:
Based on skills and experience 20-20K Euros gross annually

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