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Customer Support Representative

Customer Support Representative

Reference: VAC-19809N
  • Company:Online Gaming Company
  • Location: Cyprus, Limassol
  • Salary: Salary between 1,100- 1,500 EUR gross based on skills and previous experience plus bonus plus benefits
  • Job Type: Permanent
  • Job Sector: Online Gaming
  • Added on: 29/12/2020

Our client is a highly successful and fast-growing Online Gaming Company and they are looking to hire an energetic Customer Service Representatives for their offices based in Limassol.

Responsibilities:
Responding to client account queries via Email, Telephone Calls and Chat in a polite and
professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the
cause of the problem, selecting and explaining the best solution to solve the problem, expediting
correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.

Requirements:
Fluency in of one of the following languages: French Canadian, Spanish, Portuguese, English Native,
German or any Scandinavian language.
Proven customer support experience will be considered as an advantage but not necessary as
company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure

Benefits:
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth
Exciting company activities

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