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Support Specialist

Support Specialist

Reference: VAC-19784G
  • Company:Payment Solutions Provider
  • Location: Cyprus, Limassol
  • Salary: Competitive salary based on skills and experience
  • Job Type: Permanent
  • Job Sector: Payment Processing
  • Added on: 22/12/2020

Our client is a technologically advanced Payment Solutions Provider to online industries globally. Due to their continuous expansion they are looking to employ a dynamic and experienced Support Specialist to join the team at their Limassol based offices

Job description:
Deliver incredible experiences to company users.
The client is live on 4 continents with over 30 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world.
While helping our users, the User Operations team works closely with every part of the company , learning the intricacies of how we build products, manage payments, launch new methods, and keep users happy.
As a part of our growing multilingual User Operations team, you’ll spend most of your time interacting with our users and ensuring that they have a stellar experience.
Many of our User Operations team members also go on to specialize in support topics like payments, sales, and product.
If you’re constantly curious, a strong writer, and a fast researcher, we want to hear from you!

You will:
Spend the majority of your time interacting with client merchants by email, skype, and occasionally by phone.
Optimize our internal and external documentation and processes surrounding a host of products.
Work closely with other teams to improve our product offerings and messaging around new products.
Spend some time analysing our processes and instigating changes to help scale our operations.
Gain unique insights into how businesses on company scale and operate.
Have an opportunity to learn how the company operates from the ground up and make a real impact on the future of the organization.

We’re looking for someone who:
Enjoys writing, and doing so quickly and clearly (you need to be fluent and highly proficient in English).
Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how the company works to a range of audiences.
Can empathize with users and quickly grasp the issues they’re facing.
Enjoys the puzzle of solving open-ended problems.
Loves constantly learning about a changing technical product, even when it’s a little out of your depth.
Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.

You should include these in your application:
Your background and accomplishments.
Why you want to work in this role.
Languages you’d be comfortable communicating in beyond English, if any.

Salary and Benefits:
Competitive salary based on skills and experience
Medical cover
Employee stock ownership plan (ESOP)

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