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Customer Success Group

Customer Success Group

Reference: VAC-19782G
  • Company:Payment Solutions Provider
  • Location: Cyprus, Limassol
  • Salary: Competitive salary based on skills and experience
  • Job Type: Permanent
  • Job Sector: Payment Processing
  • Added on: 22/12/2020

Our client is a technologically advanced Payment Solutions Provider to online industries globally. Due to their continuous expansion they are looking to employ a dynamic individual to join the Customer Success Group at their Limassol based offices

Job description:
The client addresses the end-to-end technical needs of our customers, from pre-sales and integration assistance to post-sales support and analytics. You’ll be part of our dedicated and dynamic team collaborating with other teams across the company, including Engineering, Infrastructure, Product Management, Sales, and Accounts.

Job overview:
A creative thinker, passionate about problem-solving Proactive, assertive and a motivated self-learner
A team player with good communication skills
With polished service-orientation capabilities
Able to work independently and respond to multiple requests in a dynamic work environment
Understand and emphases “end to end” costumer relations

Requirements:
2 years’ experience with customer service or support in SAAS
Experience with databases and SQL queries
Strong technical skills – API master (ability to understand technical documentation and implement API)
Experience and proven knowledge of Internet applications
Understanding the basic concept of TCP/IP, DNS, firewalls and similar
Troubleshooting skills with strong hands-on experience
English mother tongue – a must. Additional European languages – an advantage
Knowledge and experience in the Fintech industry – an advantage

Salary and Benefits:
Competitive salary based on skills and experience
Medical cover
Employee stock ownership plan (ESOP)

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