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Head of Ecommerce Products

Head of Ecommerce Products

Reference: VAC-19700G
  • Company:iGaming Service provider
  • Location: Cyprus, Limassol
  • Salary: Annual salary range 50,000- 60,000 Euros gross
  • Job Type: Permanent
  • Job Sector: Online Gaming
  • Added on: 27/11/2020

An innovative service provider specialized in providing tailor-made solutions to the iGaming industry, is seeking to hire an experienced and dynamic candidate in the role of Head of Ecommerce Products

Job Description
Job Title: Head of Ecommerce Products
Department: Risk and Ecommerce Department
Reporting Line: Head of Department
Annual salary range 50,000- 60,000 Euros gross
Annual bonus 10,000- 20,000 Euros gross

Job Purpose:
Project management, Product Implementation, development & performance management.
Bridge the gap between operational teams, service providers and development teams.
Team Mentoring and process optimisation.

Job Responsibilities:
Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time.
Research analyse and present new payment and risk management solutions to the company according to the current business needs and growth strategy.
Master product features, write related user manuals, and train the operations team on their efficient use.
Develop detailed project plans to visualise, monitor and track progress of projects to their granular level.
Implement robust JIRA workflows to Track and report project evolutions, dependencies, blockers via dashboards and reporting features.
Define and manage changes in projects scopes and objectives while ensuring their technical feasibility and delivery.
Coordinate the execution of operational and IT projects related to the ecommerce department.
Regularly initiate performance and cost analysis on tools and department procedures.

Build Metrics and reports on transactions/ Service Providers; share insights to improve:
Approval rates
Transactions cost
Risk and Fraud Mitigation

Regularly review and optimise the full end users’ (both clients and agents) journeys through the eCommerce and risk management products.
Provide stakeholders with regular updates of timeline and accurate projections.
Work closely with the merchant account manager to keep an eye on financials and business relationships.
Take over basic merchant account manager’s tasks during his/her absence.
Independently determine issues, damaging activities and be able to act according to procedures while proposing more efficient solutions or ideas.
investigate and report valuable updates on ecommerce products and competitor sites.
Helping to grow cohesive cross-functional teams and foster good communication between team members and stakeholders.
Help drive the overall business and profit margins from an ecommerce perspective.
Keep up to date with products updates, internal work-streams, processes, and projects priorities.

Budget Responsibility: Risk and Ecommerce Department
Stakeholders & Relations Internal & External
Internal: Any Internal Department
External: 3rd party Providers

Personal qualifications / competencies:
Agile Product Management
Budget Management.
Coaching skills.
Excellent understanding of payments platforms and complex transactions flows.
Knowledge of software development life cycle and delivery.
Strong experience in JIRA.
Good knowledge of payment methods standards (PCI DSS, PSD2, SCA, 3DSv.2, etc.)
Flexibility to be on call/work, during out of office days and hours including evenings and weekends.

Educational/ minimum requirements:
Education: Project Management, IT, PMI/ Prince2 Agile Certified Practitioner.

Experience:
Strong IT delivery experience – preferably in payment platforms.
Previous work experience of at least 3-5 years as Project Manager.
Excellent knowledge and application of Agile methodologies across complex projects.
Experience managing 3rd party suppliers and partners.

Languages:
Highly proficient in spoken and written English.

Computer skills:
Proficiency with Microsoft Office applications, particularly Excel, word, PowerPoint.

Other skills:
Excellent leadership and decision-making skills.
Excellent Mentoring and Coaching skills.
Ability to work with large amount of data and use it in a decision-making process.
Experience with building and analyzing complex reports.
Ability to determine and work with priorities.

Please note that the role is on shift basis 5days/week Monday-Sunday, 40H/week.

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