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Merchant Accounts Manager

Merchant Accounts Manager

Reference: VAC-19699G
  • Company:iGaming Service provider
  • Location: Cyprus, Limassol
  • Salary: Annual salary range 30,000 - 35,000 Euros gross
  • Job Type: Permanent
  • Job Sector: Online Gaming
  • Added on: 27/11/2020

An innovative service provider specialized in providing tailor-made solutions to the iGaming industry, is seeking to hire a Merchant Accounts Manager

Job Description
Job Title: Ecommerce Merchant Accounts Manager
Department: Risk and Ecommerce Department
Reporting Line: Head of Product/ Head of Department
Annual salary range 30,000 – 35,000 Euros gross
Annual bonus 4,000 – 5,000 Euros gross

Job Purpose:
Merchant accounts transactions reporting and risk management
Building and optimising preventive and detective controls on merchants’ accounts.
Team development.
Bridge the gap between finance department, operational teams, and service providers.

Job Responsibilities:
Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time.
Build reports on service providers’ transactions; share insights to improve:
* Transactions cost.
* Unforeseen losses or/and hidden fees mitigation.
* PsP Approval rates.
* Risk and Fraud Mitigation.
* Reconciliation processes.
Regularly assess the impact of cash flow in operations and communicate with stake holders to optimise processes where necessary.
Perform transactions reconciliations between brands back offices, Merchants accounts and invoices or settlement reports
Crosscheck invoices and settlement notifications and in case of discrepancies, follow up with relevant parties.
Research and present new payment and risk management solutions to the company according to the current or potential future business needs.
Organise and maintain documentation of all ecommerce service providers.
Review contracts in details; point out risky clauses and negotiate their amendments.
Together with other stakeholders, participate in onboarding / offboarding of ecommerce service providers and ensure contractual obligations are clearly defined and followed by both sides.
Log and regularly update all important contract clauses for each service providers.
Help drive the overall business and profit margins.
Liaise with service providers when required and create and maintain good relationships.
Write manuals and train agents in the usage of merchant accounts’ features and functionalities.
Regularly initiate security audits and change of passwords in all Merchant accounts.
Processing Manual withdrawals when needed.

Budget Responsibility: Risk and Ecommerce Department
Stakeholders & Relations Internal & External
Internal: Any Internal Department
External: 3rd party Providers

Personal qualifications / competencies:
Solid background in financial and data analysis.
Experience in transactions monitoring funds control.
Excellent analytical and organisational skills.
(fast pace) Change management skills.
Excellent knowledge of Excel and/or Data analysis/statistical software.
Experience with building and analysing complex reports.
Solid numerical and organizational skills.

Educational/ minimum requirements:
Education: University graduate in Accounting/Finance/Maths or/and related field.

Experience: At least 2-3 years’ experience in the financial field.

Languages: Good verbal and written communication skills in English.

Computer skills: Proficiency with Microsoft Office applications, particularly Excel.

Other skills:
Excellent Numerical and data analytical skills.
Self-starter and able to work without direct supervision.
Excellent organisational skills.
Attention to details, inquisitive nature and confident in the decision making.
Good Knowledge of pricing models.
Always looking to exceed expectations even in a fast-growing environment.
Good Mentoring and Coaching skills.

Please note that the role is on shift basis 5days/week Monday-Sunday, 40H/week.

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