German speaking Retention Team Leader
Our client, a CySEC Regulated Forex Company is looking to hire a German speaking Retention Team Leader.
Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
Provide market updates to clients
Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
To offer development and motivation to the Retention team while contributing to positive working environment
To assist in the recruitment of new agents
Detailed and accurate input of data and information in all internal system.
Familiar with the Forex industry concept, practices and procedures
Minimum 3 years’ experience in the FX Industry
Experience as Retention Team Leader is a must
Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
Fluent in German and English, both written and oral
Outstanding written/verbal communication and presentation skills
Excellent communication and organizational skills
Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
Strong decision making and problem-solving skills
Flexibility to work shifts/longer hours as and when required
Proficiency with different trading platforms and tools
Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook.
The working hours are 09:00 -18:00 Monday – Friday