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Italian speaking Retention officer

Italian speaking Retention officer

Reference: VAC-19625M
  • Company:CySEC regulated Forex Company.
  • Location: Cyprus, Larnaca
  • Salary: Salary of around 1,800 Euros gross x 13 salaries
  • Job Type: Permanent
  • Job Sector: Forex
  • Added on: 10/11/2020

Our client is a professional and well-established Forex Trading Company and they are looking to hire a motivated individual in the role of Italian speaking Retention officer for their office in Larnaca. There are opportunities to grow into a Retention role. The successful candidate will be responsible for managing client relationships, satisfaction and loyalty. Providing clients with up-to-date market trends and pricing information.

Responsibilities:
Promote the Company’s products and services
Managing on-going private client relationships
Conduct business development
Provide training to clients on the use of the Company’s trading and payment platforms
Help maintain high levels of client acquisition, retention and reactivation
Keep up-to-date with the financial markets and the factors that influence them
Have a good grasp of technical and fundamental analysis

Qualifications:
University degrees in Finance or Economics related subjects will be considered an advantage
Fluency in English language both oral communication and written
Fluency in Italian
Good Knowledge of online trading platforms (MT4) or other FX/CFD trading platforms and back office systems
Previous experience in a retention role is a must
Industry experience will be considered an advantage
Strong computer skills, CRM, Microsoft Word / Excel / PowerPoint
Proven track record of success in sales and business development
Strong oral and written communication skills, as well as presentation skills
Must be efficient and organised
Excellent telesales skills
Excellent negotiation skills and ability to close deals
Dynamic, innovative and target driven
Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast paced & dynamic environment
Ability to work on own initiative, expand and generate business
Ability to work in a high-pressure and fast-moving environment
EU-citizen / work permit is a must

The working hours are Monday – Friday from 9:00am – 6:00pm

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