Customer Support Officers (Arabic)
Our client is a leading and very well established Forex Broker with offices in Limassol and they are currently recruiting further Customer Support Officers (Arabic) for the department.
The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.
The ideal candidate will possess the following qualifications/skills:
Proven customer support experience
Experience/background in Forex and the Financial Market is a plus
Excellent command of the English and Arabic languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)
The successful candidate will be accountable for:
Effectively managing the company chats, E-mails and calls
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures.
8:00-17:00 (with an hour break)
00:00 – 08:00
Due to Business needs the shifts can vary such as 12:00-20:00 or 14:00-22:00, it depends so flexibility is required in the successful candidate .
The company offers shift allowance of 15% for hours falling between 16:00-00:00 and 30% allowance for hours falling between 00:00-08:00
The successful candidate will receive:
Remuneration according to qualifications and experience
Medical Insurance Scheme
Modern working space at a central and convenient location of Limassol close to the highway
Friendly multinational environment
Opportunities for professional learning and growth