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IVR Reporter

IVR Reporter

Reference: VAC-18478M
  • Company:Marketing & Telecom Services Company.
  • Location: Cyprus, Larnaca
  • Salary: Salary of 1,000 Euros gross per month
  • Job Type: Permanent
  • Job Sector: IT
  • Added on: 22/11/2019

Our client is a Marketing & Telecom Services and Value-Added Services Company in Larnaca. The company is looking for a creative, innovative, proactive IVR (Interactive Voice Response) Analyst who can work independently and comes with solutions. The candidate needs to understand the structure of the IT setup, so someone with a with a degree in Computer Science and an interest in telecom. The first contract will be for 6 months but the aim is to get a permanent contract after these 6 months. The company is looking for someone who can start immediately or very soon.

The position of IVR reporter is ideally suited to a computer savvy, numbers friendly, analytical, problem-solving kind of person who will be responsible for monitoring a dashboard with telecom data and generating reports for the data analyst every 2 hours. So, we are looking for someone who gets excited by high tech and working with numbers.

Responsibilities:
Build Voice or Recorded files from Text (TTS)
Monitor the Dashboard of the IVR system and pull out the reports

Requirements:
College or equivalent education in IP or technical field
Good MS skills with thorough knowledge of Excel
Motivated to deliver accurate timely reports of a high quality
Analytical and methodical mind with the ability to remain focused on objectives
Fluency in English
Knowledge of IVR systems and able to understand its Infrastructure is a plus
Knowledge of VoIP, dialling and testing the IVR system through Softphones is a plus
Knowledge of TTS platform from AWS poly or IBM Watson is a plus
Able to build Voice or Recorded files from Text (TTS) is a plus
Monitor the Dashboard of the IVR system and pull out the reports is a plus
API knowledge of the uses between IVR and TTS is a plus

The working hours are 8am – 5pm or 9am – 6pm

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