Customer Support Representative
Our client is a well established firm dealing with the sale of graphical and packaging Grades of Paper and located in the central business area of Limassol are looking to recruit a Customer Support Representative:
This role will involve processing orders for paper and board; from preparing sales contracts and proforma invoices, to dealing with customer queries and complaints, dealing with correspondence between both clients and the paper mills with which we cooperate (i.e. updating clients on the status of their orders), preparing transportation documentation and understanding the import/export requirements & regulations, arranging shipments with forwarding companies, and dispatching samples to clients.
Working closely with our Director to prepare offers for our customers and send inquiries to our manufacturers
Working closely with the other members of our team to assist in the smooth running of our business.
Maintaining proper filing systems, and performing other general administrative tasks.
Following up pending payments with the customers.
The chosen candidate must be able to travel abroad, and take part in representing the company at exhibitions by meeting with clients
Fluency in English is imperative (both written and spoken).
Experience in the customer support sector, handling orders, customer complaints, inquiries, correspondence etc.
Knowledge of handling transportation/logistical documentation such as Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Vessel Certificates etc. would be seen as an advantage.
Practice in dealing with Letters of Credit, and coordinating the related financial transactions between clients and the banks would be a plus.
Excellent organizational skills, attention to detail, and plenty of initiative.
A hard-working individual who is willing to take on any new challenges, and learn new things.
Ability to follow instructions, and take direction.
First-rate knowledge of Microsoft Office; in particular word processing and spreadsheets, Microsoft Outlook and Internet Explorer.
Salary from 1000 – 1500 Euros gross based on experience