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Customer Support Representative

Customer Support Representative

Reference: VAC-17075N
  • Company:Online Gaming Company
  • Location: Cyprus, Limassol
  • Salary: Salary between 1,000 - 1,400 EUR gross based on experience plus incentive bonus plus benefits
  • Job Type: Permanent
  • Job Sector: Online Gaming
  • Added on: 26/11/2018

Our client is an Online Gaming Company and they are looking to hire a Customer Support Representative for their offices in Limassol.

As a Customer Support Representative, you will be communicating with company’s clients and assist them with their enquiries. You would be representing the company therefore, you would have a vivid and responsible personality with availability to work in shifts.

Responsibilities:
Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
Open and maintain customer accounts by recording account information
Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Contributing to team effort by accomplishing related results as needed
Manage large amounts of incoming calls, emails and chats
Identify and assess customer’s needs to achieve satisfaction
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Further training is provided by the company.

Requirements:
Native English or fluency in of one of the following languages: Spanish, Portuguese, German or any Scandinavian language.
Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
Strong communications/public relations skills and active listening
Customer orientation and ability to adapt and respond to different types of characters
Computer literacy
Ability to work shifts
Ability to work both alone and as part of a team essential.
Ability to work under pressure

Benefits:
Excellent work environment
Attractive salary package
Monthly incentive Bonus
Possibilities for internal growth
Exciting company activities

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