Retention Agent

Retention Agent

Reference: 1599
  • Company:
  • Location: Cyprus, Paphos
  • Salary: Basic salary 2000 Euros gross, Commissions 2 to 3 times higher than industry market related commission and built in to
  • Job Type: Permanent
  • Job Sector: Forex
  • Added on: Wed, 12 Jul 2023 08:05:20 GMT

Our client is a regulated Forex Broker based in Paphos and they are currently looking to recruit further high-caliber Retention Agents to join the existing team. 


  • Ensuring the retention of existing clients and helping to continue their trading activity
  • Maintaining a high volume of client contact via phone, chat, and email; 
  • Promoting the company's products and services in an effective and efficient manner
  • Providing proactive and excellent client service at all times; 
  • Providing clients with ongoing updates on the market; 
  • Ensuring effective delivery of the service, meeting the company's standards; 
  • Assisting clients to continue trading;
  • Assisting clients with any platform/financial trading related queries; 
  • Providing training to clients on the company's products and trading systems; 
  • Informing all existing clients of any new products and promotions that the company is offering;
  • Meeting daily, weekly and monthly targets set by the company; 
  • Meeting company's KPIs;
  • Providing ongoing professional guidance to existing clients 
  • Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service; 
  • Demonstrate the ability to interact and cooperate with colleagues, build trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity;
  • Adhering to all company's policies and procedures, ensuring that all relevant compliance obligations are met and are in line with the relevant authority requirements;

Key Attributes:

  • Previous sales/Retention experience within the Forex industry required 
  • Proven sales track record and ability to work on targets set by the company; 
  • Highly competitive nature, with a desire for fast career progression; 
  • Money-driven, enthusiastic, dynamic and self-motivated with strong sales skills; 
  • Self-confidence and hunger for success; 
  • Business fluency in English;
  • Additional languages will be considered an advantage 


  • Basic salary 2000 Euros gross 
  • Commissions 2 to 3 times higher than industry market related commission and built in to maximise earning potential

To apply:

Please send your CV to StaffMatters at and mention that you are applying for the vacancy of Retention Agent with reference number 1599.
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