10 December 2019, Comments: 0

Reference: VAC-18478M
Company: Marketing & Telecom Services Company.
Location: Larnaca, Cyprus
Salary: Salary of 1,000 Euros gross per month
Job Type:  Permanent


Job Detail
Our client is a Marketing & Telecom Services and Value-Added Services Company in Larnaca. The company is looking for a creative, innovative, proactive IVR (Interactive Voice Response) Analyst who can work independently and comes with solutions. The candidate needs to understand the structure of the IT setup, so someone with a with a degree in Computer Science and an interest in telecom. The first contract will be for 6 months but the aim is to get a permanent contract after these 6 months. The company is looking for someone who can start immediately or very soon.

The position of IVR reporter is ideally suited to a computer savvy, numbers friendly, analytical, problem-solving kind of person who will be responsible for monitoring a dashboard with telecom data and generating reports for the data analyst every 2 hours. So, we are looking for someone who gets excited by high tech and working with numbers.

Responsibilities:
Build Voice or Recorded files from Text (TTS)
Monitor the Dashboard of the IVR system and pull out the reports

Requirements:
College or equivalent education in IP or technical field
Good MS skills with thorough knowledge of Excel
Motivated to deliver accurate timely reports of a high quality
Analytical and methodical mind with the ability to remain focused on objectives
Fluency in English
Knowledge of IVR systems and able to understand its Infrastructure is a plus
Knowledge of VoIP, dialing and testing the IVR system through Softphones is a plus
Knowledge of TTS platform from AWS poly or IBM Watson is a plus
Able to build Voice or Recorded files from Text (TTS) is a plus
Monitor the Dashboard of the IVR system and pull out the reports is a plus
API knowledge of the uses between IVR and TTS is a plus

The working hours are 8am – 5pm or 9am – 6pm

 

APPLY FOR THIS VACANCY


Job Title

Reference Number

Your Name and Surname (required)

Your Email (required)


Your CV: Please send ONLY IF you have not sent us your most recent CV before

* CV in ENGLISH please
* WORD or PLAIN TEXT documents are the safest way to ensure data will be accurately uploaded to our database. PDF documents often do not convert to text accurately and information from your CV might be lost that way.


Your Job Preferences

The following details will help us in our search for only those vacancies most suited to your requirements. If you haven't already, or if previously provided details have changed, please answer the following questions:

Where do you currently live?
CyprusOther EU Member CountryNON-EU country

Are you legally entitled to work in Cyprus?
YES (Iam an EU citizen or married to an EU citizen)NO (I would require a work permit)

In which city/cities do you prefer to work?
LimassolNicosiaLarnacaPaphosOther

From when are you available for employment?

What are your salary expectations to consider a new position?

What type of position are you ideally looking for?

Are there any companies with whom you have already interviewed, or that you do not want us to talk to regarding your profile?

Would you consider positions that require non-standard office hours, i.e. shift work?
YESNO

Which type of employment are you seeking:
Permanent onlyPermanent or Temporary ContractTemporary only


Your Consent (required)

For us to be able to retain and process your personal data, we require the following permissions:

Comments are closed.