IT Service Desk Technician

15 July 2019, Comments: 0

Reference: VAC-17786M
Company: CySec Licensed International Forex Trading Company.
Location: Limassol
Salary: Competitive salary based on qualifications and experience plus excellent company benefits.


Job Detail
Our client is a leading international CySEC Licensed Forex Trading Company with offices in a number of locations worldwide and they are looking for an IT Service Desk Technician. The successful candidate will be responsible for maintaining the Company’s IT systems (software, hardware, communication), and assisting internal users with their IT requests and issues.

Main Activities and Responsibilities:
Undertake maintenance of IT systems as prioritized
Provide approachable and professional IT Support services to internal users, both locally in Cyprus, and overseas in Australia and China
IT Service Desk duties, including the resolution of issues; the management of Office hardware; Leavers & Joiner processing etc.
Maintain critical Technology systems such as email, Domains, Telephony, the LAN, Wi-Fi, PCs, Laptops, Printers, backups, local serversAnalysis, Comparison and Purchases of IT Equipment and IT related services
Ensure that all telecommunication systems are always functioning
Participate in ongoing activities to enhance the IT Infrastructure
Actively participate in the monitoring and enforcement of IT Security Policies and the management of Security Systems
Assist with gathering evidence for IT Audits, and periodical reviews related to the governance of the IT Systems, User Accounts, and Access
Participate in the management of the Generators and UPS and dealing with the Electricity Authority when required
Some facilities maintenance work will be required
Identify improvements to systems, procedures or services; propose them and participate in their execution

Requirements:
Diploma in IS or Computer Engineering or equivalent
At least 2 years in an IT Engineering related role within a sizeable organization
Experience managing Windows end-Client and Server system in an Enterprise environment
Knowledge of monitoring system solutions
Ability to troubleshoot in a windows / Linux environment (system & end client)
Telephony management experience (PBX, DID, Trunking)
Unquestionable integrity and honesty
A can-do attitude and willingness to support the team in all aspects of the role
A desire to learn by proactive self-study and via mentoring from senior colleagues

The working hours are 08:30 – 17:30 Monday to Friday.
Participation in the after-hours IT On Call support Rota will be required.

After completion of 6 months of service with the company, you will qualify for the following benefits:
Fully paid Medical Insurance for the employee
Medical Insurance for your immediate family
Life Insurance for the employee
Provident Fund

Job Type  Permanent

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