Company: Forex Broker
Location: Limassol, Cyprus
Salary: Competitive Salary from 1600 Euros gross monthly
Job Type: Permanent
Our client is a Cyprus Investment Firm licensed and regulated by the Cyprus Securities and Exchange Commission and they are looking to employ a German Quality/Control Assistant (Monitoring Assistant) for their offices located in Limassol.
The ideal candidate will have the following key responsibilities and requirements:
Determine Call Center and Agents quality standards by listening and studying inbound and outbound calls of Sales Officers.
Assist in handling of complaints and/or monitor the handling of client complaints by the relevant department
Provide feedback via Reports, written in English
Ensure proper level of customer service and quality is maintained on the conduct of employees with clients.
Monitor quality of services provided by the company and various departments.
Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures.
Assist in other compliance related task if necessary
Fluent in German and English
Excellent written and verbal communication skills in English
University degree will be considered as an advantage
Must be a team player
Attention to detail especially at times of pressure
What it is Offered:
Competitive Salary from 1600 Euros gross monthly upwards based on experience
Opportunity for self-development and career advancement
Working within a multicultural and highly motivating environment
Future – growth oriented organization
Commitment to equal opportunities and long-term collaboration
Monday to Friday 9:00 – 6:00.