English Support Agent

24 May 2019, Comments: 0

Reference: VAC-17497N
Company: CySEC licensed Forex Company
Location: Nicosia
Salary: Salary based on skills and experience plus benefits


Job Detail
Our client is a new and exciting CySEC licensed Forex Company based in Nicosia and they are looking to hire an English Speaking Support Agent. The successful candidate will be on the front lines of developing business activities.

Responsibilities:
Deals directly with clients through phone, email and/or live chat
Obtains and evaluates all relevant information to handle inquiries correctly
Responds promptly to customer inquiries, handling and resolving them accordingly
Records details of all inquiries, comments and complaints
Communicates and coordinates issues with other departments
Directs requests and unresolved issues to the designated person/department
Assists new clients with the account opening process
Provides client with relevant information regarding the website, promotions and products
Communicates precise and correct information at all times
Informs clients via their account of any changes that concern them
Is an ambassador for the company and provides high level service through the necessary channels

Requirements:
Fluency in English a must and any additional language will be considered an advantage
Excellent communication and organisational skills
Previous experience in the field will be considered an advantage
Positive attitude and motivated to succeed
Eligible to work in the EU

Working hours 8am to 5pm (flexible 9am to 6 pm ) with 1 hour lunch break

Benefits: 13th salary, medical insurance, 21 days annual leave pa

Job Type  Permanent

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