English Speaking Level-1 Technical Support Agents

18 May 2019, Comments: 0

Reference: VAC-17519N
Company: Leading Fintech Provider
Location: Limassol
Salary: Salary between 1,500 – 1,600 EUR gross based on experience plus benefits


Job Detail
Our client is a leading Fintech Provider and they are looking for an English speaking Level-1 Technical Support Agent to be based in their Limassol office who will be responsible for providing first line support to the company’s clients.
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Responsibilities
Handle incoming client requests via chat, email and phone for the companies products and applications
Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
Follow the processes and procedures of the Level-1 department
Maintain a solid understanding of company’s offering and forthcoming releases

Requirements:
Ability to communicate efficiently with clients, maintaining a positive and professional attitude
Ability to grasp technical and financial concepts quickly, based on the available training material
Able to work under pressure and handle emergency situations effectively
Excellent fluent written and spoken English, additional languages represent a plus
Able and willing to work on night shifts (23:00- 08:00)
Analytical thinking and attention to deal
Results driven and self-motivated

Benefits
Attractive remuneration package
Excellent working environment
Strong career development opportunity with growth within the company and the fintech industry

Job Type  Permanent

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