Customer Support Representative

17 August 2019, Comments: 0

Reference: VAC-18069N
Company: CySec licensed FX Company
Location: Limassol
Salary: Salary between 1,200- 1,500 EUR gross based on experience plus benefits


Job Detail
Our client is a CySec licensed FX Company and they are looking to hire a Customer Support Representative to join the team based in Limassol.

Responsibilities:
Deal directly with clients via phone, email and live chat
Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Respond to customer queries in a timely and accurate manner
Advise customers on company information, products, services and trading platforms
Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
Keep records of customer interactions and gather of customer feedback
Follow communication procedures, guidelines and policies, and handle changes renewals
Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
Liaise with other departments for unresolved issues

Requirements:
Previous experience of at least 1 year in the FX industry
Fluent in English and any other additional language will be considered an advantage
Cysec Basic/ Advanced certifications will be considered an advantage

Salary:
1,200 – 1,500 EUR gross based on experience

Benefits:
13th salary
Medical Insurance
Discretional Annual Bonus based on performance

Working Hours:
Monday- Friday 14:00- 23:00

Job Type  Permanent

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