10 December 2019, Comments: 0

Reference: VAC-18388C
Company: CYSEC Regulated Firm
Location: Limassol, Cyprus
Salary: 1800-2000 euros gross a month
Job Type:  Permanent

Job Detail
Our client, a CySEC Licensed FX company located in Limassol, is looking to hire a Customer Support Officer Japanese Speaking.

Job Description:
Daily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.
Using an inhouse developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.
Perform, deliver and contribute to a variety of onboarding procedures as and when required.
Working a shift, mainly covering EU working hours but not limited to.

Working hours and location:
Monday to Friday: 09:00 – 18:00 (Cyprus time), 1-hour break
Ability to work remotely but still covering above time shift.
Saturday and Sunday are off

Proficiency in English to a business level and Native Japanese with proper manner and business customs is the must.
Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)
Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.
Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.

Desired Person:
Exceptional communication skills
Positive & collaborative team player
Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.
Kind personality who has nature of willingness to help others.
Find interest in daily routine and ability to complete tasks in a limited time frame.
Down to earth, reliable personality, willing to understand client’s needs.

Hiring process:
Skill and ability check (CV and small test)
Skype interview with Japanese team
Skype interview with Management
Expected period will be 1 to 2 months

Monthly salary: 1,800-2,000 euros gross
Able to work remotely, PC will be provided.
3-month probation period and training will be provided in Cyprus
For candidate who wishes to move to Cyprus, visa support will be provided.



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