Customer Support Agent (German)

18 July 2019, Comments: 0

Reference: VAC-17568J
Company: Investment Company
Location: Limassol
Salary: EUR 1200 to 1400


Job Detail
Our client, is a growing Forex Broker based in Limassol looking to recruit, a German speaking Customer Support Agent.

Main duties and responsibilities:
Delivers service and support to customers through live chats, emails and phone calls,
Provides answers to customers by identifying problems, researching answers, and guiding the customer through corrective steps,
Handles and resolves customer complaints,
Provides information to customers regarding the Company’s services and products,
Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries,
Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,
Inform customer about internal regulations and procedures of the Company,
Updates Customer records when necessary,
Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,
Provide internal Support to the Sales team

Candidate profile:
Excellent written and verbal communication skills with high fluency in English and German.
Soft knowledge on KYC procedure
Dynamic, passionate, innovative and target driven
Eager to learn
Strong networking capability
Ability to work in a high-pressure and fast-moving environment
Ability to work in a team driven environment
Excellent communication skills
Critical observation

Benefits:
A competitive remuneration package based on qualifications and experience
Training and career development
Excellent working environment
Salary EUR 1200 to 1400 gross
Bonuses
Incentives

Job Type  Permanent

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