Company: Online Gaming Company
Location: Limassol, Cyprus
Salary: Salary up to 2,000 EUR gross based on experience plus excellent benefits
Job Type: Permanent
Our client is an Online Gaming Company and they are looking to hire a Customer Relationship Manager for their offices in Limassol.
Manage the production of CRM plans in accordance with Company’s planning process.
You will strategize, communicate, execute, test, and evaluate various CRM projects.
You will report progress of your CRM efforts to the management and other departments.
Assist in prioritizing projects to ensure business critical deadlines are alwaysmet as a priority.
Work closely with internal company departments to ensure alignment on communication and events performed globally.
Plan and ensure CRM campaigns’ consistency, attractiveness, cost efficiency and alignment across company’s goals.
Liaise frequently with the marketing, product, analytics and copywriter teams to design marketing initiatives and test new innovative ideas to increase the number and value of customers.
Ensure compliance with regulations and legislations applied in the iGaming industry.
Drive to own and execute projects together with an ambitious team.
Hands-on, proactive, and ready perform other tasks as assigned when needed.
Minimum 2-3 years of CRM experience in eCommerce / iGaming sectors, working ideally in the UK and other Western European markets.
Experience working with R&D teams in implementing new features
Understanding of customer relationship management theory and practice.
Strong analytical skills, high proficiency in Excel and ability to track and report on CRM KPIs
Ability to use customer data to segment and personalise content and offers.
Excellent communication skills, written and verbal, Highly organised and methodical, with excellent attention to details.
Ability to function as a self-starter with an emphasis on getting things done
Must be able to work under pressure in fast paced environment.
Ability to problem solve and adapt to changing business requirements
Strong interpersonal skills with the ability to build relationships across departments and remote offices.
Previous exposure to project management within diverse teams.
Extensive knowledge of MS Office tools.
Excellent work environment
Attractive remuneration package depending in experience and qualifications
Possibilities for internal growth