Client Relationship Manager

18 May 2019, Comments: 0

Reference: VAC-17706N
Company: Leading B2B Neobank
Location: Nicosia
Salary: Salary between 15-22K Gross annually based on experience plus benefits


Job Detail
Our client is the World’s Leading B2B Neobank and they are publicly listed on the Australian Securities and Frankfurt Stock Exchange (ASX : ISX) with a market capitalisation of over €250million. Their services include emoney, payments and identity verification, which all revolve around optimizing the online payment journey in a seamless and secure way. They are now looking for a Client Relationship Manager to join their team based in Nicosia.

Responsibilities:
Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.
Comply with, in particular, procedures covering support and management of customers, including account settings and ongoing customer account support.
Build and maintain lasting relationships with iSignthis’s customers as the primary point of contact in the onboarding and integration process
Answer customer calls using various communication mediums as an active member of the support team, along with carrying out quality controls check regulatory, whilst being the escalation point for customers.
Work closely with other internal teams to help deliver exceptional customer experiences
Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.
Follow up improvements and resale notes and identify up-sale possibilities.
Identify churn risks and additional revenue opportunities.
Identify and execute improvements of internal processes and procedures.
Perform product and feature demos, user training, and public facing webinars
Personally, solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed

Requirements:
Experience in providing customer support in a Service Desk environment.
A relevant degree in economics, commerce, business, banking or similar is necessary.
Native English speaker preferred; other languages will be considered an advantage
Excellent customer service skills
Must be tech savvy
Strong written and verbal communications skills essential for this role
Possess outstanding presentation skills, interpersonal skills and be self-reliant, independent and willing to work and grow with the team
Confidence to speak and present product information in front of groups with ease
Willingness to travel, up to several days each month
Aptitude to work in a fast-paced environment
Flexibility for shifting customer support as part of a rota
At least 5 years as a customer relationship manager with either a commercial or private bank, insurance or boutique financial services firm (other than FX/CFD brokerages).
Exposure to regulated financial services and products is essential, together with management of individual accounts in excess of €10m pa, or a total customer portfolio of €500m.

Benefits:
Competitive Salary
Private health insurance plan participation
Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers.
Work space perks: breakfast for early starters, barista coffee, subsidized lunch

Job Type  Permanent

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