Company: CMA licensed Forex company.
Salary: Salary 1,200 – 1,600 Euros gross + medical insurance + FTD Performance + annual bonus
Our client, a CMA licensed forex company, is looking to hire an Arabic Speaking Customer service representative who interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Moreover, customer service may also assist the sales team in order to provide necessary information to our clients to promote sales targets. Customer service reps will contact his Team leader for all professional questions and address the team manager for personal needs. They do not need a CySEC license as they are not dealing with the European market, only with the Arabic market.
Guide clients through the website and our services, answer general questions, provide training on how to use the platform and give assistance with technical difficulties through our Chats / emails and phone calls
Check financial records or statuses of our clients’ monetary transactions; get special confirmations and approval of documents / missing data information by communicating via ticket system with back office and compliance department
Route Clients Inquiries / requests to the relevant department within the company (Sales, marketing, finance etc.)
KYC Reports: request necessary documents in order to complete verification process
Receive process and verify the accuracy of orders from customers utilizing the organization’s internal CRM
Service existing / potential clients- to be able to understand each and every client’s potential / interest and to provide full guidance to make sure the client received what he wanted
Resolve client’s complaints
Customer tracking by monitoring reports to follow up on withdrawals, documents, desks webinars etc.
Customer service oriented
Fluent Arabic- Writing and Speaking
Excellent verbal and written communication skills
Able to prioritize and work under pressure
Demonstrate aptitude for problem, ability to determine solutions for customers with their needs
High work ethics
The ability to work independently and solve problems
Work permit/ EU citizenship
This company has a great office and they are rapidly expanding so there are lots of opportunities to grow. They offer medical insurance, annual bonus, company events, Happy Hour and they have a big brand in the Arabic world.
Working days & hours: Monday- Friday Two shifts: 9:00-18:00 and 13:00-22:00
Job Type Permanent