Arabic speaking Customer service

17 August 2019, Comments: 0

Reference: VAC-17741M
Company: CMA licensed Forex company.
Location: Limassol
Salary: Salary 1,200 – 1,600 Euros gross + medical insurance + FTD Performance + annual bonus

Job Detail
Our client, a CMA licensed forex company, is looking to hire an Arabic Speaking Customer service representative who interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Moreover, customer service may also assist the sales team in order to provide necessary information to our clients to promote sales targets. Customer service reps will contact his Team leader for all professional questions and address the team manager for personal needs. They do not need a CySEC license as they are not dealing with the European market, only with the Arabic market.

Guide clients through the website and our services, answer general questions, provide training on how to use the platform and give assistance with technical difficulties through our Chats / emails and phone calls
Check financial records or statuses of our clients’ monetary transactions; get special confirmations and approval of documents / missing data information by communicating via ticket system with back office and compliance department
Route Clients Inquiries / requests to the relevant department within the company (Sales, marketing, finance etc.)
KYC Reports: request necessary documents in order to complete verification process
Receive process and verify the accuracy of orders from customers utilizing the organization’s internal CRM
Service existing / potential clients- to be able to understand each and every client’s potential / interest and to provide full guidance to make sure the client received what he wanted
Resolve client’s complaints
Customer tracking by monitoring reports to follow up on withdrawals, documents, desks webinars etc.

Customer service oriented
Fluent Arabic- Writing and Speaking
Excellent verbal and written communication skills
Able to prioritize and work under pressure
Demonstrate aptitude for problem, ability to determine solutions for customers with their needs
Personal approach
High work ethics
The ability to work independently and solve problems
Team worker
Work permit/ EU citizenship

This company has a great office and they are rapidly expanding so there are lots of opportunities to grow. They offer medical insurance, annual bonus, company events, Happy Hour and they have a big brand in the Arabic world.

Working days & hours: Monday- Friday Two shifts: 9:00-18:00 and 13:00-22:00

Job Type  Permanent


Job Title

Reference Number

Please attach your CV

(Please do NOT attach and send a document using an iPhone, as there is a conflict with Apple's most recent iOS)

Your Name (required)

Your Email (required)

The following details will help us in our search for only those vacancies most suited to your requirements. If you haven't already, or if previously provided details have changed, please answer the following questions:

Where do you currently live?
CyprusOther EU Member CountryNON-EU country

Are you legally entitled to work in Cyprus?
YES (Iam an EU citizen or married to an EU citizen)NO (I would require a work permit)

In which city/cities do you prefer to work?

From when are you available for employment?

What are your salary expectations to consider a new position?

What type of position are you ideally looking for?

Are there any companies with whom you have already interviewed, or that you do not want us to talk to regarding your profile?

Would you consider positions that require non-standard office hours, i.e. shift work?

Which type of employment are you seeking:
Permanent onlyPermanent or Temporary ContractTemporary only

For us to be able to retain and process your personal data, we require the following permissions:

Comments are closed.