Retention Agent

19 February 2018, Comments: 0

Reference: VAC-15879S
Company: CySec Regulated Investment Firm
Location: Limassol
Salary: Competitive salary based on experience and skills + Medical Insurance.


Job Detail
Our client, a newly established CySec Regulated Investment Firm located in Limassol, is looking to hire a Retention Agent.

Responsibilities:
– Primary point of contact and client maintenance of valued clients
– Contact existing clients ensuring they receive the highest level of service
– Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
– Promote company’s products and service
– Educate clients on how to use the company’s trading platform
– Provide a basic level of understanding of fundamental and technical analysis to clients in a highly regulated manor.
– Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention and reactivation.
– Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
– Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.

Requirements:
– At least 2 years of experience
– Fluent English
– German or Dutch or Slovakian will be considered a great advantage
– Professional and well – spoken manner
– Dynamic, innovative and target driven
– Strong networking capability

Competitive salary based on experience and skills + Medical Insurance.

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