Customer Support Manager

19 June 2017, Comments: 0

Reference: VAC-15011S
Company: Cysec Regulated Online Trading Broker
Location: Limassol
Salary: Competitive salary based on experience and skills.


Job Detail
Our client, a Cysec Regulated Online Trading Broker located in Limassol, is looking to hire a Customer Support Manager.

Responsibilities:
-To recruit, train, manage and develop the CSRs team
-Effectively handle new and existing client base and provide customer support via chat, phone and emails
-To carry on administrative tasks and provide internal support to the sales team
-To ensure that all customer support systems, procedures and processes comply with the relevant regulatory environment
-To work on the efficiency and effectiveness of the responses of the Customer Support team

Requirements:
-At least 3 years of experience in a supervising customer support role within a financial industry
-Microsoft Office(Word, Excel, Powerpoint)
-Networking skills
-English is a must with at least one more language

Competitive salary based on experience and skills

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