Customer Relations Officer (Spanish Market)

13 December 2017, Comments: 0

Reference: VAC-15523G
Company: Cysec Regulated Forex Company
Location: Limassol
Salary: Excellent remuneration package including 13th salary, provident fund, medical insurance, in-house gym with personal trainer and free meals and beverages at the in-house cafeteria.


Job Detail
Our client is a leading FX company based in Limassol and they are looking to recruit a Customer Relations Officer (Spanish Market).

Duties :
Assists customers who wish to open an trading account
Handles welcome calls/call-back requests
Maintains contact with existing clients to ensure high levels of client satisfaction
Provides general information in regards to platforms and services offered
Informs and assists clients in relation to the use of all current and future products
Provides quality and efficient live support to existing and potential clients
Maintains professional internal and external relationships that meet Company’s core values
Delivers service and support to customers through live chats, emails, phone calls and meetings
Collects customer feedback and follows up e.g. requests for new products and services
Suggests ideas and actions to develop the market
Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements :
University Degree preferably in Finance or Economy
Previous relevant working experience will be considered an asset
Excellent command of the English and Spanish language
Computer literacy with very good working knowledge of Microsoft Office applications

Salary Offered :
Based on Skills and experience : 19’500 – €32’500

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