Chinese speaking Back Office Executive .

21 January 2018, Comments: 0

Reference: VAC-15697G
Company: Forex Trading Company
Location: Limassol
Salary: Salary based on experience.

Job Detail
Our client is a CySec Regulated FX Company based in Limassol and looking to recruit a Chinese speaking Back Office Executive .

Able to work night shifts (12:00 midnight to 8:00 a.m.)
Back office experience
Fluency in English

Role & Responsibilities
Processing and activating new account applications in timely manner.
Assigning customers’ accounts to corresponding groups based on the customers’ applications.
Updating and entering customer account information in the company’s records, systems, or databases.
Processing Introducer’s Agreements and creating commission accounts accordingly.
Following up with customers on account opening requirements.
Collecting, updating, and safekeeping customers’ documents and records efficiently.
Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
Assisting compliance with collecting and processing further KYC requirements.
Cooperating with and updating sales team with the status of customers’ applications.
Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.
Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions
Responding to customers’ inquiries and resolving their pending cases.
Responding to clients’ instantly via communication methods available on the company Cooperative website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.
Maintaining customer records by updating account information.
Resolving clients’ queries or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.
Recommending new services to management by collecting customer information and analyzing customer needs.
Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.
In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.
Taking on any other assigned tasks by the management.
At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.

Based on qualifications and profile and flexible for the right fit candidate.


Job Title

Reference Number

Please attach your CV

Your Name (required)

Your Email (required)

The following details will help us in our search for only those vacancies most suited to your requirements. If you haven't already, or if previously provided details have changed, please answer the following questions:

Where do you currently live?
CyprusOther EU Member CountryNON-EU country

Are you legally entitled to work in Cyprus?
YES (Iam an EU citizen or married to an EU citizen)NO (I would require a work permit)

In which city/cities do you prefer to work?

From when are you available for employment?

What are your salary expectations to consider a new position?

What type of position are you ideally looking for?

Are there any companies with whom you have already interviewed, or that you do not want us to talk to regarding your profile?

Would you consider positions that require non-standard office hours, i.e. shift work?

Please type the letters below exactly as they appear.

Comments are closed.