Reference: VAC-15013S Company: International Forex Company Location: Limassol Salary: Salary based on qualifications and experience.
Our client, an International Forex Company, is now looking to recruit an Arabic speaking Retention Officer.
-Build relationships with existing clients & if needed potential clients
-Contact existing clients ensuring they receive the highest level of service
-Keeping up to date with market information and monitoring trends in all major currency pairings
-Provide training to clients on the use of the Company’s products
-Explaining the payment process mechanism
-Help maintain high levels of client acquisition, retention and reactivation
-Ensuring customer satisfaction, professional communication
-At least 1 year experience in Retention within the forex industry
-Fluent speaker of English language + Arabic
-Self-motivated and target-oriented
-Ability to work under pressure
-Strong organizational, motivational and communication skills