Arabic Customer Support

19 February 2018, Comments: 0

Reference: VAC-15954C
Company: CySec Regulated FX Company
Location: Limassol
Salary: Excellent salary based on experience and skills plus benefits including Medical Insurance and 22 days annual leave.

Job Detail
Our client is an international brand with offices around the globe. They are looking for a driven, target-orientated individual who thrives under pressure to join our Customer Support Department, based in Limassol.

Degree in Economics, Finance or a business-related field
Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures)
Business proficiency in English is required;
Excellent communication and interpersonal skills
Strong Customer oriented skills
Ability to multi-task and prioritize accordingly with excellent problem-solving skills.
Excellent computer literacy
Eligible to work in Cyprus
Familiarity with CRM, Live Chat Operator systems and practices
Active listener
Able to adapt to different types of attitude/character

Provide customer support through phone, e-mail correspondence and online chats
Able to handle a data base of clients (Client management)
Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps
Liaising with other departments to ensure customers concerns are addressed
Assisting in the preparation of legal contracts for clients
Maintaining up to date financial news on a daily/weekly/monthly basis
Acting as the first point of contact and resolves where possible customer complaints.
Providing quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading
Utilizes tools and resources in resolving customer inquiries in a timely and accurate manner
Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email)
Other ad-hoc duties as needed


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