Application Support Engineers

19 June 2017, Comments: 0

Reference: VAC-14894G
Company: Technology/Software Solutions Company
Location: Limassol
Salary: Salary based on skills and experience plus medical cover.


Job Detail
Our client is an innovative and ground breaking technology company, developing software for the Foreign Exchange (FX) Market. They are seeking to employ further Application Support Engineers for their offices in Limassol.

Our client is accepting applications from new graduates and post-graduates, interested in working in the financial technology sector.

Graduate and post-graduate entry level candidates must have studied Computer Science, Engineering, Information Technology or a closely related field. Training will be provided, however a “can do” attitude and an ability to learn quickly is crucial.

The Application Support Engineer is responsible for providing support to clients and responding to, investigating, and resolving client queries. The role involves supporting in-house bespoke trading systems software, and MetaTrader 4 Server. The role includes working on multiple projects and requests simultaneously, as part of a team of Application Support Engineers.

The successful candidate will be reporting to a Team Leader on a daily basis, and to the Global Head of Support on a periodic basis.

Main tasks and responsibilities:
Provide 1st and 2nd line support to in-house FX trading platform, via email and phone.
Understand and carry out requests and requirements from Relationship Managers and clients.
New client on-boarding and modifications to existing client setups.
Deploy updates and perform maintenance of in-house software components and applications.
Incident Management, and handle emergencies quickly and efficiently.
Resolve or escalate any issues highlighted by monitoring system alerts, discovered during checks, or reported by clients.
Following an escalation chain, maintaining communication with stakeholders, and ensuring that requests and queries are resolved in a timely manner.
Working on a mixture of “business as usual” tasks, as well as specific queries from clients.
Problem Management and prioritizing tasks and requests.
Proactive monitoring of the live environments with daily and weekly checks.
Reactive monitoring of all environments from direct alerts and monitoring consoles.
Learn bespoke tools and applications used to analyze and investigate cases, or troubleshoot issues.
Respond to trade and price investigations, including but not limited to reject and fills analysis and market data analysis.
Work in a shift rota which may include Sundays for Market Opening duties.
Secondary tasks and responsibilities
MetaTrader 4 platform administration.
Weekend maintenance.
Participate as necessary when extra cover may be required to support market events.
Participate in emergencies, disaster recovery, and incidents at short notice as needed.
Documenting work, updating existing documentation.
Testing and evaluating new technology.
Assist and train other members of the team.
Experience and abilities
Excellent fluent written and spoken English and able to learn technical and financial concepts quickly.
Ability to write basic SQL queries and use basic Linux commands.
Ability to remain calm and composed under pressure and meet strict deadlines.
Strong organization skills, ability to prioritize different tasks quickly.
Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
Excellent communication skills and Able to interact with clients and peers with a flexible and mature attitude to work.
Self-motivated and ambitious.

Qualifications:
BSc / BEng in Computer Science, Engineering, Information Technology or a closely related field.
MSc / MEng in Computer Science, Engineering, Information Technology or a closely related field preferred.

The Successful Graduate Technical Support Engineer will receive:
Unrivaled Technical and Financial training and experience.
Attractive compensation package that will be reviewed periodically.

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